Orange County NC Website
Browse       Search
DocuSign Envelope ID:77803446-26E8-4424-B3DD-15F947931AE8 <br /> EXHIBIT D <br /> TRAINING METHODOLOGY <br /> BCS shall provide training in order to convey the necessary expertise required for effective operation of all components based on the <br /> current understanding of the students.BCS's instructor shall meet virtually with each group to be trained and tailor an approach to <br /> meet their learning goals while accessing and using the actual county equipment as well as their own data.Licensee administrators <br /> and technical staff are encouraged to take part during the installation and configuration operations so that they can understand every <br /> aspect of their own unique implementation.Training shall use a"train the trainer"approach to ensure that Licensee staff are <br /> prepared to help others learn how to use the system. <br /> There is no fixed time for training needs.The instructor shall work with the user to demonstrate the configuration,the use of the <br /> products,and answer any associated questions.Training is typically accomplished in four separate sessions.One would involve the <br /> system administrator and cover the MARVLIS Server Administrator tools and the Dashboard.A second would train supervisors or <br /> other training staff in the daily operations of the MARVLIS Client.A third session would address the use of Deployment Monitor <br /> for dispatchers by training supervisors or other training staff.The fourth session would be directed at individuals that will have <br /> Demand Monitor,Impedance Monitor,or Deployment Planner installed on their computers or otherwise be responsible for <br /> maintaining those applications.Each session would last at least one hour but could go longer based on user experience,knowledge <br /> or questions.BCS shall ensure that appropriate staff are trained and proficient in all necessary aspects of MARVLTS and their <br /> instructors will spend the time necessary to ensure success. <br /> MARVLIS documentation will be provided during installation,and will also be available on the BCS Support website.In addition, <br /> documentation on specific configurations for the Licensee will be provided during the installation process to be sure it reflects the <br /> current set up.Any notes made during the training session will be delivered to the Licensee. <br /> B-11 <br /> CORE/0804998.0008/128897050.2 <br />