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CONTENTS <br /> EXECUTIVE SUMMARY ii <br /> MANAGING PUBLIC RECORDS IN NORTH CAROLINA iii <br /> AUDITS, LITIGATION AND OTHER OFFICIAL ACTION vi <br /> DESTRUCTION OF PUBLIC RECORDS vii <br /> ELECTRONIC RECORDS: E-MAIL, BORN DIGITAL AND DIGITAL IMAGING viii <br /> GEOSPATIAL RECORDS ix <br /> MICROFILM xi <br /> DISASTER ASSISTANCE xii <br /> STAFF TRAINING xii <br /> STANDARD-1. ADMINISTRATION AND MANAGEMENT RECORDS 1 <br /> STANDARD-2. BUDGET, FISCAL,AND PAYROLL RECORDS 13 <br /> STANDARD-3. INFORMATION TECHNOLOGY(IT) RECORDS 21 <br /> STANDARD-4. LEGAL RECORDS 27 <br /> STANDARD-5. PERSONNEL RECORDS 31 <br /> STANDARD-6. PUBLIC RELATIONS RECORDS 48 <br /> STANDARD-7. RISK MANAGEMENT RECORDS 50 <br /> STANDARD-8. PROGRAM OPERATIONAL RECORDS: PROPERTY APPRAISAL RECORDS 53 <br /> STANDARD-9. PROGRAM OPERATIONAL RECORDS:TAX COLLECTION RECORDS 58 <br /> STANDARD-10. PROGRAM OPERATIONAL RECORDS: LAND RECORDS 62 <br /> STANDARD-11. PROGRAM OPERATIONAL RECORDS: MOTOR VEHICLE RECORDS 69 <br /> STANDARD-12. PROGRAM OPERATIONAL RECORDS: BUSINESS AND OTHER TAX RECORDS72 <br /> REQUEST FORMS 74 <br /> INDEX 76 <br />