Policy - Orange County Assistance Policy for the 2017 Cycle of the Essential Single-Family Rehabilitation Loan Pool

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equipment, materials and appliances and discuss general maintenance of the home with the Homeowner. The Homeowner will have the opportunity to ask any final questions about the work. 19.Final loan amount determination: If, upon completion of all rehabilitation work, the contract price has changed due to the effect of change orders, NCHFA will prepare an estoppel for a loan reduction or modification agreement for loan increases as necessary at the time of closeout of the unit to modify the loan amount when there is a need for a change order involving a change in the original loan amount). The loan will remain the property of NCHFA, with original documents remaining there for storage and "servicing. Please note that it is the responsibility of the owner to record an estoppel if they wish this to be reflected in the Deed of Trust. The warranty period: It is extremely important that any problems with the work that was performed be reported by the homeowner to the Orange County Rehabilitation Specialist or other representative, as soon as possible in writing. All bona fide defects in materials and workmanship reported within one year of completion of construction will be corrected free of charge by the Contractor. What are the key dates? If, after reading this document, you feel that you qualify for this program and wish to apply, please keep the following dates in mind: Applications available to the public starting October 2, 2017. • Applications must be turned in at the Orange County Planning Office by 5:00 PM on October 31, 2017. • Selection of units will be made on November 30, 2017. • All rehabilitation work must be under contract by December 31, 2019. • All rehabilitation work must be completed by June 30, 2020. How do I request an application? Contact: Renee D. Holmes, Housing Program Coordinator Orange County P.O. Box 8181 Hillsborough, NC 27278 Phone: (919) 245-2495 Or: pick up an application at the Housing, Human Rights and Community Development Department, located 300 W .Tryon Street, Hillsborough, NC 27278 Is there a procedure for dealing with complaints, disputes and appeals? Although the application process and rehabilitation guidelines are meant to be as fair as possible, Orange County realizes that there is still a chance that some applicants or participants may feel that they are not treated fairly. The following procedures are designed to provide an avenue for resolution of complaints and appeals. 9