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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8832-7C592BF2BA15 <br /> SEARCH CRITERIA-Provide online search/query by requestor name, <br /> AMS-Support Staff 2.038 client name, deparment, location for which service was requested,work 1 <br /> order nunber, due date etc. Provide partial name capability on requestor <br /> name, department, location for which service was requested, category. <br /> AMS-Support Staff 2.039 ATTACHMENTS -Ability to attach documents, photos, and scanned 1 <br /> documents to work orders and queued requests. <br /> COUNTY-DEFINED WORK ORDER STATUS TYPES -AUTOMATED <br /> AMS-Support Staff 2.040 ASSIGNMENTS-Ability to automate status assignment throughout the 1 <br /> process(e.g., active, inactive, hold, change, lock, etc.), with the ability to WebTMA employs certain default <br /> manually override to a particular status. statuses. <br /> AMS-Support Staff 2,041 WORK ORDER TRACKING AND ROUTING-WORKFLOW <br /> WORKFLOW-Need work flow capability to establish required process <br /> AMS-Support Staff 2.042 steps and prerequisite requirements(e.g. step 7 can only be done after 1 Requires prerequisites to be setup as <br /> step 5)to manage work orders. project tasks. <br /> WebTMA employs a native work flow <br /> process to help manage the <br /> process. From Request>Validation>Work <br /> Order>Technician Assignment> Close <br /> Out <br /> and beyond, TMA is able to track the total <br /> process from start to finish. Should routing <br /> WORKFLOW-Provide for the user-definition of application work flow be <br /> AMS-Support Staff 2.043 within multiple departments and to external agencies based on the type 1 required,A separate automatic or manual <br /> of application. routing process may be applied. The fact <br /> that <br /> TMA-112009 Confidential and Proprietary <br /> Information 23 <br /> our work flow is built into the application <br /> and part of the natural progression means <br /> less <br /> configuration and faster implementation <br /> times. <br /> AMS-Support Staff 2.044 WORKFLOW EDITS -Ability to modify workflow and task requirements 1 <br /> as needed. See above <br /> AMS-Support Staff 2.045 SUB-TASKS -Ability to set up multiple review steps and sub-tasks. 1 Sub Tasks may be crearted as Checklists <br /> or via the Project Module as tasks <br /> AMS-Support Staff 2.046 ASSIGNEE STATUS -Ability to track task status, review comments, and 1 <br /> completions bV assignee. <br /> WORKFLOW ROUTING-Automatic routing of work orders through <br /> AMS-Support Staff 2.047 various user-defined processes consisting of various review and approval 1 <br /> functions. <br /> A- Feature/Function Specs Addendum A-Completed Page 6 <br />