Orange County NC Website
Browse       Search
DocuSign Envelope ID: D1041CA6-DBD4-42BE-8832-7C592BF2BA15 <br /> Enterprise Asset Management System - Request for Proposal <br /> Please input a ss 1 ss in the appropriate column to the right of the feature/function/capability statement. Further explanations,or information regarding 3rd party software and/or modification costs should als <br /> be provided in the comments column and Project Costs worksheet(Appendix G),if applicable. Each"non-title"row(?.000)should have only one'1".Blank rows will be scored as Not Available. <br /> Legend: <br /> Standard-Current:Available in current software release <br /> Standard-Next Release:Guaranteed available in next release of software <br /> Report Writer:function through Standard Reports or Ad Hoc Report Writer <br /> 3rd-Party App 3rd Party Application:Please estimate general cost estimates in comments not a quote,unless available due to your resell arrangement. <br /> Custom Modification:Custom programming by vendor(not meant to be a set-up configuration that is standard process through implementation). Please estimate general costs in comments(not a quote). <br /> Not available in current or next release;interfaced/integrated third-party application or through custom modification. <br /> CL <br /> Q <br /> d <br /> M <br /> AMS-Support Staff 2.000 REQUEST <br /> REQUEST ENTRY-Abiltity to access the request entry form or a similar <br /> AMS-Support Staff 2.001 form to create requests that will be added to the que for further 1 <br /> processing. <br /> AMS-Support Staff 2.002 REQUEST QUE-Ability to retrieve queued requests for further 1 <br /> processing. <br /> AMS-Support Staff 2.003 REQUEST QUE MANAGEMENT-Ability to manage the request que. 1 <br /> AMS-Support Staff 2.004 ALERTS -Allow ability to flag queued request so as to alert or warn any 1 <br /> support staff personnel of a special condition. <br /> AMS-Support Staff 21005 WORK ORDER <br /> AMS-Support Staff 2.006 WORK ORDER-Ability for AMS Support Staff to do the following, at a <br /> minimum to manacle the work order lifec cle: <br /> AMS-Support Staff 2.007 CREATION-Ability to access the request que. 1 <br /> AMS-Support Staff 2.008 CREATION-Ability to create a new work order by either converting a 1 <br /> ueued request or from scratch. <br /> AMS-Support Staff 2.009 CREATION-Ability to assign the work order to atleast one AMS staff or 1 <br /> a generic work order que. <br /> AMS-Support Staff 2.010 CREATION-Ability to send predefined or customized 1 <br /> notification/communication to re uestor and or AMS staff. <br /> AMS-Support Staff 2.011 CREATION-Ability to assign a predefined priority, category and due 1 <br /> date. <br /> AMS-Support Staff 2.012 UPDATING-Abilty to update the work order status, assigned staff, due 1 <br /> date client re uestor etc. <br /> AMS-Support Staff 2.013 UPDATING-Ability to update the work performed section with 1 <br /> comments. <br /> AMS-Support Staff 2.014 UPDATING-Ability to update parts used to complete work order. 1 <br /> A- Feature/Function Specs Addendum A-Completed Page 4 <br />