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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> Phases of an Implementation <br /> Planning Phase <br /> During the Planning Phase,TMA and AMS define the scope of the engagement.This includes: <br /> • General project goals <br /> • Modules purchased <br /> • How to best utilize professional services <br /> • Deliverables for both TMA and AMS (at each phase/task) <br /> • Anticipated customizations/modifications (reports and processes) <br /> • Data conversion plan <br /> • Testing plan <br /> • Training plan <br /> • Customer sign-off on milestones <br /> • Go live plan <br /> • Project risk analysis <br /> • Staffing roles and authorities for both TMA and AMS (including sign-off authority on Detail <br /> Design, Change Orders, etc.) <br /> • Activities NOT included in the scope of the implementation <br /> • A general timeline for the project <br /> After delivery of the Scope Definition Document,TMA conducts a review session to ensure the <br /> accuracy of the content. At that time, there will be a sign-off of the critical milestones required for <br /> a successful implementation. <br /> Design Phase <br /> During the Design Phase, a detailed system design is developed and set into action. All <br /> implementation decisions and all processes developed and verified during the Planning Phase are <br /> adapted to: <br /> • Developing a detailed system design <br /> • Physically constructing the system in a test and production environment <br /> • Developing user procedures that are the foundation for end-user training <br /> A successful Design Phase relies on accurate input from the Planning Phase with precise execution <br /> in the design of the system. Success in designing the system will ensure that the system and users <br /> are ready for deployment—this includes verifying accuracy of configuration, customization <br /> (including security), data conversion, system performance, and user knowledge. <br /> Training and System Test Phase <br /> Once the system is substantially configured,TMA provides training customized to AMS's work flow <br /> and utilizing AMS's data.These are very effective training sessions that provide personnel with the <br /> basic knowledge to utilize the solution. <br /> In addition,TMA will assist in planning, facilitating, and documenting the results of user acceptance <br /> in the test environment.These testing sessions are designed to demonstrate the software solution <br /> for all known requirements. After a successful completion of these tests the project manager would <br /> SOL.NO 2016-027 Confidential and Proprietary 42 <br />