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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> APPROACH AND WORK PLAN <br /> For more than twenty-five years,TMA has been committed to the success of our clients through <br /> the delivery of world-class services. COG can be assured that they will receive a well-planned and <br /> well-executed approach toward meeting their goals and objectives. <br /> Based on our two decades of experience,we have the expertise and understanding to work with <br /> your team in developing a realistic yet comprehensive strategy that identifies areas of <br /> responsibility, realistic timelines related to gathering data, the most advantageous time for <br /> entering data into WebTMA, and the optimum time to complete training.This defined approach to <br /> implementation, along with frequent and open communications, assures AMS that the WebTMA <br /> solution will be implemented in the most efficient and effective manner possible — maximizing <br /> AMS's return-on-investment with the least amount of disruption to the organization. <br /> The following sections include a description of all services offered by TMA. The Price Proposal lists <br /> the services TMA suggests for AMS based on the size and scope of the project described in the <br /> evaluation process and consists of a total of 39 days of professional services by TMA Systems. <br /> Types of Services <br /> TMA can execute services online or at your site.This includes assessment, implementation, and <br /> training.TMA is fully equipped and has the experience to provide these services in either format or <br /> you, as the client, can choose a combination of both. Based on our experience, we recognize that a <br /> combination of both provides for the most effective use of your organization's valuable time and <br /> resources. Your circumstances, however, dictate the type of implementation you choose or <br /> require. <br /> Implementation Portal (iPortal) —(6 Days proposed for this stage) <br /> The purpose of TMA's implementation web portal (iPortal) is to provide you with a tool that <br /> enables a quick and effective implementation of your TMA application. iPortal is a very effective <br /> tool that can be used in varying degrees by your organization.The benefit of iPortal is that it vastly <br /> improves the implementation process and shortens the time necessary for the successful <br /> installation of the solution. <br /> The TMA Implementation Portal provides a central repository for all implementation documents <br /> and a single point for AMS to upload the basic static data for importing into a database. In addition, <br /> the site is customized and only accessible using an individual's specific login and password. <br /> The implementation team is made up of an iPortal coordinator(Import Specialist) and a <br /> professional services consultant (Project Manager). After completing a basic project plan, the <br /> iPortal coordinator works with you to ensure the initial data is properly imported into the database <br /> based on your goals and expectations.The consultant contacts you periodically during the <br /> implementation process to ensure your organization is making progress and to address any issues <br /> that may arise. <br /> SOL.NO 2016-027 Confidential and Proprietary 38 <br />