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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> identifies areas of responsibility that clearly states roles and responsibilities of both TMA and the <br /> University. In addition,TMA will help the University determine time lines related to gathering data, <br /> entering that data in WebTMA, and the optimum time to complete basic training.This defined <br /> approach to implementation, along with frequent and open communications, assures the County <br /> that WebTMA is implemented in a quick and effective manner— maximizing the County's return- <br /> on-investment with the least amount of disruption to staff. <br /> Planning Phase <br /> During the Planning Phase,TMA and the University define the scope of the engagement. <br /> This includes: <br /> • General project goals <br /> • Modules purchased <br /> • How to best utilize professional services <br /> • Deliverables for both TMA and University(at each phase/task) <br /> • Anticipated customizations/modifications (reports and processes) <br /> • Data conversion plan <br /> • Testing plan <br /> • Training plan <br /> • Customer sign-off on milestones <br /> • Go live plan <br /> • Project risk analysis <br /> • Staffing roles and authorities for both TMA and University(including sign-off authority <br /> on Detail Design, Change Orders, etc.) <br /> • Activities not included in the scope of the implementation <br /> • A general time line for the project <br /> After delivery of the Scope Definition Document,TMA conducts a review session to ensure <br /> accuracy of the content. At that time, there will be a sign-off of the critical milestones <br /> required for a successful implementation. <br /> Design Phase <br /> During the Design Phase, a detailed system design is developed and set into action. All <br /> implementation decisions and all processes developed and verified during the Planning <br /> Phase are adapted to: <br /> • Develop a detailed system design <br /> • Physically construct the system in a test and production environment <br /> • Develop user procedures that are the foundation for the end-user training <br /> A successful Design Phase relies on accurate input from the Planning Phase with precise <br /> execution in construction of the system. Success in constructing the system will ensure that <br /> WebTMA and users are ready for deployment—this includes verifying accuracy of <br /> configuration, customization (including security), data conversion, system performance, <br /> and user knowledge. <br /> SOL.NO 2016-027 Confidential and Proprietary 34 <br />