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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> consists of required data for Facilities, Buildings, Spaces, Equipment,Technicians, Departments, <br /> Materials, etc. <br /> TRAINING AND EDUCATION <br /> Please provide your consulting and training options, including classroom (on-site and off-site), <br /> online (group and self-paced), training videos, and manuals. Include training for all required staff <br /> and users. <br /> TMA Response:TMA offers a wide range of courses that provide you with the knowledge and <br /> training necessary to fully utilize your TMA software solution.TMA Professional Consultants and <br /> Trainers understand how the TMA solution has been implemented for your organization.This <br /> information allows them to customize the training to your specific needs based on your personnel's <br /> level of knowledge. <br /> Training can cover TMA core solutions and/or the modules/interfaces necessary to make TMA the <br /> most effective solution available for your organization.These courses are offered remotely, at your <br /> site, or at the TMA Training Center in Tulsa, Oklahoma. <br /> Basic Training <br /> Basic Training is conducted remotely, at your site, or at the TMA Training Center after the essential <br /> data for basic operations has been entered into the system.The trainer will effectively prepare <br /> your personnel on how to enter data, process work orders, generate and process PMs, and <br /> other tasks determined in consultation with your organization. Some topics are considered <br /> foundational and are not optional; however, others may be covered to a greater or lesser extent <br /> depending on your organization's needs or desires. In order for the learning environment to be <br /> optimized, there is a limit of 10 individuals in a session at any one time. <br /> Advanced Training <br /> TMA Advanced Training may be conducted remotely, at your site, or on an exclusive basis at the <br /> TMA Training Center.TMA Trainers will follow customized curriculum determined <br /> during consultation with your organization. Selections of the training modules will be based on the <br /> features and functionality you desire most. <br /> PROJECT MANAGEMENT <br /> Orange County will provide a designated project manager and expects the Vendor to do the same. <br /> Please include recommended Vendor project management costs (Section 8, Appendix G) in the <br /> proposal and describe, in detail, services to be provided.The County reserves the right to accept or <br /> reject changes in Vendor project management personnel. <br /> TMA Response: Project Management Services have been included in the proposed implementation <br /> costs. <br /> CUSTOMER IMPLEMENTATION RESPONSIBILITIES <br /> Please describe and/or provide a list of the typical customers' implementation responsibilities. <br /> TMA Response:TMA is committed to the County with world-class services. Utilizing the expertise <br /> and experience of over two decades implementing FM Systems,TMA will develop a strategy that <br /> SOL.NO 2016-027 Confidential and Proprietary 33 <br />