Orange County NC Website
Browse       Search
DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> TMA Response:TMA has a variety of mobile solutions that help your organization become mobile. <br /> TMA Mobile Solutions provide the ability to enhance productivity by enabling your personnel to <br /> manage their work orders and other facility information electronically through handheld devices, <br /> including iPads, iPhones, iPods, Android devices, Pocket PCs, or cellphones.This state-of—the-art <br /> technology has the features and functionality that significantly improves productivity and service to <br /> your customers. <br /> IMPORT/EXPORT FUNCTIONALITY <br /> Please explain and provide information if your system has user-friendly tools and/or wizards that <br /> will allow the County import mass data to populate data fields, as well as export data in a file <br /> format for another systems without having write a custom coded interface. <br /> TMA Response:There are a lot of variables to this requirement. Please look above at the Interface <br /> capabilities responses. Each of the UI was built with the intent to be used as a data "sync" point. <br /> Everything from buildings, floors, rooms in the Space Management UI to Equipment and Assets <br /> handled in a new construction via BIM may be synchronized and ported to WeBTMA. <br /> WebTMA also has more traditional import spreadsheets that may be used to bulk load data but if <br /> it's an ongoing process to upload, a UI may be better suited vs services to import a single time. <br /> TELEPHONE AND OTHER SUPPORT <br /> Please describe all support services available from your company in Section 8 (Appendix B). <br /> Specifically address the following issues: <br /> • Normal hours of availability <br /> • Website support information <br /> • Online chat <br /> • Remote system access capabilities <br /> • Access via toll-free 800 number <br /> • Costs <br /> • Quality Assurance Program(s) <br /> • Other support services <br /> • Service-Level Agreements (SLA)—response time, escalation processes, and other metrics <br /> TMA Response: Please see Section 8 for complete descriptions of all available support plans. <br /> IMPLEMENTATION METHODOLOGY <br /> Please describe your implementation methodology, with milestones and timeframe. Include a <br /> preliminary implementation schedule for all applications, including the required time for system <br /> and application training, program testing, and conversion. Please include how you expect to <br /> sequence the installation of the various applications. <br /> TMA Response: Please see Sample Implementation Plan in the Attachments section of the RFP. <br /> Orange County anticipates electronic data conversions, depending on cost. Please include <br /> estimated range of costs for data conversions for each application, if available, and a description of <br /> data that would be typically converted. <br /> TMA Response:TMA is including standard pricing for data conversion for all static data as part of <br /> the iPortal Process.The TMA iPortal is an advanced tool that provides the framework necessary to <br /> make your implementation process as efficient, effective, and organized as possible. iPortal <br /> SOL.NO 2016-027 Confidential and Proprietary 32 <br />