2017-119-E IT - TMA Systems, LLC for facility maintenance software and annual software support

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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 Some of the features and benefits include: • Capture, analyze, and display assets, locations, and work orders from a geospatial perspective • Align a geographic view with specific business needs and improve work planning and analysis • Create and view work orders from a map view • Track your linear assets such as roads, pipelines, power lines, and similar assets (Advanced GIS Solution) • Create efficiencies in business processes and improve communications by visualizing asset locations iServiceDesk (Proposed for AMS) WebTMA's iServiceDesk provides a user-friendly web forum to submit, query, and report on work requests. Requesters are immediately notified of the assigned request number and provided a subsequent courtesy e-mail from iServiceDesk for future reference. In addition, the requester receives status changes as they occur. For convenience, the requester can query iServiceDesk to check the status of both requests and work orders. Using iServiceDesk's open and modifiable HTML, you can create custom pages. Users can publish select data to thousands of end-users or clients at one facility or around the world. With iServiceDesk, no retyping of the request is needed. An automatic reply can be sent via e-mail to the requester.The reply can notify the requester that the work is proceeding and provide the work order number or inform them that the request has been denied and if desired, provide a reason for denial.When work is completed, the system can automatically notify the requester via e-mail. IT Service Management WebTMA's IT Service Management module tracks and accounts for assets related to your network and infrastructure.This includes: computers, servers, switches, routers, peripherals, and software. IT Service Management provides the tools to more effectively manage, upgrade and maintain your IT assets. Also, if desired, embedded network discovery can be utilized to easily locate and catalog your Microsoft Windows® based IT assets. IT Service Management can record and track all your IT equipment. You can review sub-assemblies, related parts, and costs as well as track a detailed work history of repairs, modifications, and software installations. Key Management The Key Management module provides you with the ability to manage your key systems, including card keys, locks, keys, and cylinders. Manage vital security information concerning key holders and key access. Efficiently track key information for both lock locations/areas, issuance, and keys returned by your key holder. Some of the benefits and features of this module include: • Increase security by tracking all necessary key data • Know at all times the keys held by each key holder and the doors the person can open SOL.NO 2016-027 Confidential and Proprietary 18