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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> • TMA has demonstrated a track record of supplying a totally engineered solution — not just <br /> software. <br /> • TMA is a client-driven company that listens and reacts to our clients' needs.TMA takes <br /> pride in working with our current and prospective clients to add features and functionality <br /> that enhance the product and improve its effectiveness and efficiency. <br /> • WebTMA is a true enterprise-wide web application (written and developed entirely in <br /> Microsoft .NET technology). With more than 1,400 clients, our solution provides an <br /> effective tool for better managing your technicians'time.This in turn reduces overall costs <br /> to your organization. <br /> • WebTMA has a broad feature set that provides you with the ability to manage the unique <br /> business needs of business units, specific locations, and campuses within one solution. <br /> • The WebTMA solution has a significant amount of pre-loaded data, such as PM procedures, <br /> task codes, reports, etc.This data enables your organization to quickly recognize value <br /> immediately after implementation of the system. <br /> • WebTMA has a complete set of system and user online documentation (which has been <br /> recognized by industry peers for its excellence).This abundance of information is easily <br /> understood and accessible to all users of the system. <br /> • TMA provides world-class process consulting, implementation, training and ongoing <br /> customer support.TMA's Professional Services Group has the expertise, experience, and <br /> project management skills to implement WebTMA software in an efficient manner, with <br /> the least amount of disruption to your organization. <br /> • Data for WebTMA as a subscription service is constantly monitored for viruses and <br /> intruders. <br /> • Every subscription service production database is run in "Full Recovery Mode", and a full <br /> backup is made on every production and system database each night at 12:00 a.m. CST. <br /> • Redundant copies of subscription service client data are maintained in two locations in the <br /> event of natural disasters or other catastrophic events. <br /> • The Data Center for subscription service clients is designed for maximum security in a Class <br /> A building designated as a telecom hotel with three levels of emergency power at all times. <br /> • TMA offers many other "value-added" items that are over and above the requirements as <br /> expressed by AMS. <br /> WebTMA Enterprise Software <br /> WebTMA Enterprise is a mission-critical tool for organizations that need to effectively manage their <br /> assets and maintenance operations. Utilizing WebTMA Enterprise, these organizations account for, <br /> maintain, and extend the useful life of their physical assets throughout their entire life cycle — <br /> from purchase through disposal. <br /> WebTMA Enterprise provides an entire array of advanced functionality that makes this the ultimate <br /> solution for organizations that want their operations to perform with the highest level of customer <br /> satisfaction possible. You have the ability to manage the work-flow process from planning stage to <br /> completion of the job.These efficiencies can be benchmarked and measured in both cost and time. <br /> WebTMA Enterprise includes advanced features and functionality such as estimates, stock <br /> replenishment wizard, request log, parts allocation wizard, work order redirect, and automatic split <br /> SOL.NO 2016-027 Confidential and Proprietary 5 <br />