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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> AMS —TMA Terms Document <br /> For emergency support, Orange County can call the same number above after 5:00 PM CST or <br /> before 7:00 AM CST. An emergency is defined as the WebTMA application not being accessible <br /> from more than one computer(server is down). <br /> All support calls and emails will be logged and managed in TMA's state-of-the-art call tracking <br /> software. Orange County users will have direct phone access to TMA technical support agents <br /> for immediate help. Escalation procedures for critical issues will also be in place. <br /> 13 <br />