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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> AMS —TMA Terms Document <br /> S 1111; I Ineen nce A Teeueeni:' <br /> The Customer identified below has licensed from TMA Systems, LLC ("the Company") a <br /> License of the TMA Systems software described on the attached Quotation ("the Software"). <br /> The Company and the Customer agree that the Company shall provide support and maintenance <br /> for the Software on the following terms and conditions: <br /> 1. Term: <br /> A. The initial term of this Agreement shall be one year commencing 120 days after <br /> the date the Company provides to the Customer the serial key to the Software. <br /> B. This Agreement shall automatically renew for successive one year terms absent <br /> notice to the contrary provided by one party to the other within 30 days prior to <br /> the expiration of the initial term or any Renewal Term. <br /> 2. Support Services: The Company shall provide technical support to the Customer under <br /> the Support Plan identified in Exhibit A("Support Plan") as follows: <br /> A. The Support Services shall be available during the times set forth in the Support <br /> Plan. <br /> B. The Support Services shall be utilized Customer personnel only. <br /> C. The Support Services may be provided via telephone, email, or online. <br /> D. The Company shall provide the Support Services: <br /> (1) From the date the Company receives a Purchase Order from the Customer <br /> to the commencement date of the initial term; <br /> (2) During the initial term; and <br /> (3) During any Renewal Term. <br /> 3. Maintenance Services: The Company shall provide Software maintenance services to <br /> the Customer("Maintenance Services") as follows: <br /> A. The Company shall make available to the Customer updates to the Software <br /> licensed by the Customer that are released during the initial or any Renewal Term <br /> of this Agreement, when the updates become available. <br /> B. The Company shall correct material errors of the Software as follows: <br /> (1) An error or malfunction shall be deemed material if it causes the Software <br /> to conflict with the Software documentation. <br /> 7 <br />