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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> Exhibit A—Uptime Service Level <br /> The Company expects the Software to be available for the Customer's use 99.8%of the time during <br /> the term of this Agreement, on a twenty-four hour per day, seven day per week basis ("the Uptime <br /> Service Level"). <br /> The following service interruptions shall be excluded from the calculation of Uptime Service <br /> Level: <br /> 1. Scheduled Maintenance: Interruptions for maintenance of the Software, hardware, <br /> network and other service components,provided that: <br /> A. The Company shall provide the Customer at least twenty-four hours prior notice of <br /> the scheduled maintenance period. <br /> B. The Company shall not schedule maintenance on Monday through Friday from 8:00 <br /> AM through 5:00 PM Central Time. <br /> 2. Force Majeure: Interruptions caused by forces outside the control of the Company, <br /> including interruptions caused by the Customer. <br /> 3. Minor Interruptions: Interruptions for less than sixty minutes duration. <br /> 6 <br /> ©TMA Systems,LLC 01/01/16—NC X <br />