Orange County NC Website
Browse       Search
DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> B. The Company shall correct material errors of the Software as follows: <br /> (1) An error or malfunction shall be deemed material if it causes the Software <br /> to conflict with the Software documentation. <br /> (2) Material errors: <br /> a. Shall be reported to the Company at support @tmasystems.com <br /> b. Shall only be reported by Trained Personnel; and <br /> c. Shall include sufficient details in the error report to enable the <br /> Company to identify the error. <br /> (3) The Company shall use commercially reasonable efforts to correct material <br /> errors within eight business hours from receipt of the error report. <br /> 4. Annual Fees: The Customer shall pay Annual Fees for the Support and Maintenance <br /> Services as follows: <br /> A. The Annual Fee for the initial term shall be the amount set forth in the Quotation, <br /> and shall be paid in accordance with the Quotation. <br /> B. Upon notice at least 60 days prior to the expiration of any term, the Company may <br /> increase the Annual Fee for the Renewal Term by an amount not to exceed 5% of <br /> the Annual Fee for the current term. <br /> C. Annual Fees shall also be increased based upon the Customer's purchase of <br /> additional users, Locations, and/ or modules. <br /> D. The amount of the Annual Fee is based upon a continuous Support/ Maintenance <br /> Agreement between the Company and the Customer, and if the Customer <br /> discontinues this Agreement and later requests Support and Maintenance Services, <br /> additional fees may be required. <br /> E. Annual Fees for Renewal Terms shall be due and payable 30 days prior to the <br /> commencement of the Renewal Term. <br /> F. Annual Fees not paid when due shall bear interest at the rate of 1%per month from <br /> the due date, and if payment is not made by the due date the Company may, at its <br /> option, suspend the provision of Support and Maintenance Services, or terminate <br /> this Agreement. <br /> 5. Notices: Notices regarding this Agreement to the Company shall be made via email to <br /> notifications @tmasytems.com. <br /> 2 <br /> ©TMA Systems,LLC 01/01/16—NC X <br />