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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> TMA Systems, LLC <br /> Support / Maintenance Agreement <br /> The Customer identified below has licensed from TMA Systems, LLC ("the Company") a <br /> License of the TMA Systems software described on the attached Quotation("the Software"). <br /> The Company and the Customer agree that the Company shall provide support and maintenance <br /> for the Software on the following terms and conditions: <br /> 1. Term: <br /> A. The initial term of this Agreement shall be one year commencing 120 days after the <br /> date the Company provides to the Customer the serial key to the Software. <br /> B. This Agreement shall automatically renew for successive one year terms absent <br /> notice to the contrary provided by one party to the other within 30 days prior to the <br /> expiration of the initial term or any Renewal Term. <br /> 2. Support Services: The Company shall provide technical support to the Customer under <br /> the Support Plan identified in the Quotation ("Support Services") as follows: <br /> A. The Support Services shall be available during the times set forth in the Support <br /> Plan. <br /> B. The Support Services shall only be utilized by those Customer personnel who have <br /> been fully trained on the Software ("Trained Personnel"). <br /> C. The Support Services may be provided via telephone, email, fax, or online. <br /> D. The Company shall provide the Support Services: <br /> (1) From the date the Company provides to the Customer the serial key the <br /> Software to the commencement date of the initial term; <br /> (2) During the initial term; and <br /> (3) During any Renewal Term. <br /> 3. Maintenance Services: The Company shall provide Software maintenance services to the <br /> Customer("Maintenance Services") as follows: <br /> A. The Company shall make available to the Customer updates to the Software <br /> licensed by the Customer that are released during the initial or any Renewal Term <br /> of this Agreement, when the updates become available. <br /> ©TMA Systems,LLC 01/01/16—NC X <br />