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DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15 <br /> 0nc1 e=co„., Cloud Service Questionnaire <br /> 't1 <6 This questionnaire is to be used to assess security and legal issues <br /> 17 1111 N 52 <br /> uyb�„� , surrounding cloud services under consideration for Orange County. For this <br /> 11,7 , questionnaire, cloud services are any services requiring storage of County <br /> u <br /> data outside the County network or provision of computing resources outside <br /> O''�h cnztl`� <br /> of the County network. <br /> Vendor under consideration: TMA Systems, LLC <br /> Solution under consideration: WebTMA SaaS <br /> Department(s) served: hew e t l text. <br /> 1. Who owns the data created by County personnel using this service? <br /> TMA Response: As it applies to TMA's SaaS model (TMA hosted), upon termination of <br /> the agreement and provided that the County is not in default of any term of the <br /> Agreement, TMA shall provide the county with a copy of their data. If the county <br /> requires the data in a format other than the format provided, additional fees may apply to <br /> convert the data to the different format at the then current rate charged by TMA for <br /> professional services. <br /> 2. Does the Cloud contractually allow the County to access and retrieve its data at the <br /> County's discretion? <br /> TMA Response: Data may be exported to Excel via system reports and queries. Direct <br /> access to the backend database is not provided. If a full backup copy of the data is <br /> required, TMA is open to discussing this option and associated fees. <br /> If No, Explain: Please see above statement. <br /> 3. Is the Cloud provider contractually obligated to dispose, return or retrieve data in the <br /> event of contract termination? <br /> TMA Response: Yes, in the manner described in our first response. Additional <br /> information related to contractual obligations related to data has been included in the <br /> TMA Systems Subscription Agreement. Please see Attachments for this Agreement. <br /> e enter text If No, Explain: <br /> 4. Upon such provision of data, is the Cloud provider obligated to specify data format and <br /> all information necessary for data extraction? <br /> TMA Response: Static data is made available in Excel format. Historical work order <br /> information is available in a .bak file. If the county require a format other than the format <br /> provided, additional fees may apply at standard rates. <br /> If No, Explain: <br /> 5. Is the Cloud provider obligated to destroy all copies of County data, at the County's <br /> request? <br /> TMA Response: No <br />