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6 <br /> • Volunteer and community engagement, which was identified as lacking in many <br /> facilities. <br /> • Meaningful, effective services and programming for an increasing number of <br /> residents with Alzheimer's disease / memory dysfunction. <br /> • Meaningful provision of "person-centered" care with the involvement of residents <br /> and their families to determine appropriate, realistic options. <br /> • Fostering resident dignity, respect and meaningfulness through initiatives such <br /> as the Smile Surprises initiative. <br /> �I` <br />