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12 <br />1. All staff are expected to support both the OCHS/EHS and OCHD goals <br />and objectives. New staff will be given orientation to the model and <br />techniques for coordinating the two programs including the role of all staff <br />and the expectations of this service delivery model. The model assures <br />that: <br />• Reporting systems are in place for both programs to effectively <br />monitor delivery of expected services to families jointly enrolled as <br />outlined in Attachment A. <br />• A system of regular checks is in place that includes items such as <br />records review; observation of staff interaction with families; <br />regular staff meetings; case reviews and mini workshops. <br />• A system exists to avoid duplication by assuring that all <br />applications to OCHS/EHS are checked against the OCHD CSC <br />log initially and at enrollment. <br />• Joint Family Service Coordinator has a caseload that ensures <br />quality services to families as outlined in Attachment A, <br />• Joint Family Service Coordinator is an integral part of the <br />OCHS/EHS program and the OCHD program. <br />• Joint Family Service Coordinator is included in the programmatic <br />planning and decision-making process as appropriate., <br />• Joint Family Service Coordinator can confidently explain to <br />parents, staff and the community what the OCHS/EHS -OCHD <br />policies are concerning such areas as confidentiality; selection <br />and enrollment; reporting child abuse/neglect; screening and <br />referrals for enrolled children; family partnership agreements; and <br />parent involvement opportunities. <br />2. All staff are expected to follow an agreed upon problem resolution <br />process; which includes open, respectful and honest discussion at regular <br />staff meetings about problems and issues that arise. The first step for <br />resolving Family Services area problems is by discussion with the <br />OCHS/EHS Family Services Manager. OCEHS -OCHD Family Service <br />Coordinator should follow the "OCHS/EHS Procedures for <br />Communications" Policy and work effectively as a team member with <br />fellow OCHS/EHS staff and other community agencies. <br />3. Designated staff from both agencies will participate on the interview team <br />for hiring new OCEHS-OCHD staff. Orange County Head Start/Early <br />Head Start Policy Council must concur with recommendations for hiring. <br />The OCEHS Family Service Coordinator job description, encompassing <br />both OCHS/EHS and Health Department position qualifications, will be <br />used when making hiring decisions. Orange County personnel <br />employment requirements and procedures must be met prior to setting <br />the salary and offering the position. The Orange County Health <br />Department's policies/schedules regarding benefits, compensatory time, <br />holidays, workweek, workday, evaluation, and raises will be followed. <br />VII. Evaluation and Program Improvement: <br />1. At least quarterly, the OCHS/EHS Family Services Manager and the <br />OCHD Family Home Visiting Services Coordinator will formally meet to