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0 <br />ATTACHMENT N <br />OUTCOMES AND REPORTING <br />Orange County Department of Social Services <br />Contract #68-2003 <br />Infinity Health Services <br />By signing and submitting this document, the Contractor certifies that it agrees to the following: <br />1. The Contractor agrees to participate in program, fiscal and administrative monitoring and/or <br />audits, making records and staff time available to Federal, State and County staff. <br />2. The Contractor agrees to take necessary steps for corrective action, as negotiated within a <br />corrective action plan, for any items found to be out of compliance with Federal, State, and County <br />laws, regulations, standards and/or terms of the Contract. <br />3. The Contractor agrees that continuation of and/or renewal of this Contract is contingent on <br />meeting the following requirements. The Contractor agrees to: <br />A. Provide employees to perform in-home services for the County's clients, at the level, <br />amount and frequency specified by the social worker in the In-Home Aide Service Plan. <br />B. Provide verification, upon request, that the selected employee has been properly <br />licensed and trained and is qualified to perform assigned tasks. <br />C. Assign employees to clients according to the clients' needs and the employees' abilities <br />and experience. <br />D. In a timely manner, provide the County with information on significant changes in the <br />clients' conditions or situations. <br />E. Assure that the client is treated with dignity and respect, assist in protecting the client's <br />assets and possessions, and assure confidentiality of client's circumstances. <br />F. Allow aides to provide transportation, within reason, for both medical and personal <br />reasons. <br />G. Provide care at Level II as appropriate to the needs of the client. <br />H. Maintain all financial and program records for a period of three years from the date of <br />final payment under this agreement for inspection by the County, the .Area Agency on <br />Aging and the Comptroller General of the United States, or any of their duly authorized <br />representatives. If any claim, litigation, negotiation, audit or other action involving the <br />Contractor's records has been started before the expiration of the three-year period, the <br />records must be retained until completion of the action and resolution of all issues that <br />arise from rt. <br />I. Protective Service In-Home Aide requests are to be staffed within 24 hours and the <br />hours to be worked are to be strictly adhered to. Referral acceptance by the Contractor <br />is conditional on worker availability. The Contractor will notify the County within two <br />hours if the request cannot be honored. <br />J. High Risk In-Home Aide Service requests are to be staffed within five days. All other <br />requests are to be filled within ten working days of the request. <br />K. Changes in the service hours are to be made by the County. Requests for changes may <br />be made by the Contractor, but are not finalized until notification is given by the <br />County. <br />Outcomes (06/04) Page 1 of 2 <br />