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SOUTH ORANGE RESCUE SQUAD,INC. <br /> North Carolina <br /> Standard Operations Manual <br /> Subject: Grievance SOM No.: GEN-022 <br /> Effective Date: November 9,2006 <br /> Revision Date: Authorization Signature: <br /> I. PURPOSE <br /> 1.1. South Orange Rescue Squad(SORS)is committed to fair and equitable treatment for all <br /> members. Therefore, SORS has established this structure for fair,orderly,and prompt resolution <br /> of inter-squad problems. <br /> 1.2. SORS members have the right to use this structure free from threats or acts of retaliation, <br /> interference, coercion,restraint,discrimination,or reprisal.Members may not be retaliated <br /> against for participating in a grievance as a grievant, a witness, a support person, or any other <br /> participatory manner. <br /> 2. OSHA REQUIRMENTS <br /> 2.1. N/A <br /> 3. CERTIFICATION LEVELS <br /> 3.1. N/A <br /> 4. POLICIES <br /> 4.1. A member shall first attempt to resolve a grievance by following the chain of command or by <br /> addressing the member most directly involved. <br /> 4.2. A member having met the requirements of policy 4.1may file a formal grievance. <br /> 5. PROCEDURES <br /> 5.1. Filing a Formal Grievance <br /> 5.1.1. Grievances shall be filed in written format and submitted to the first line officer not <br /> involved in the grievance. If the grievance involves the Chief,the grievance shall be <br /> filed with the Board of Directors. <br /> 5.1.1.1. The written grievance statement must include a description of what led to the <br /> grievance and must include information concerning attempts made by the member, <br /> supervisor,or other involved parties,if any,to negotiate,compromise, and resolve <br /> the grievance with the supervisor or involved parties. Additionally,the statement <br /> should describe the desired outcome or resolution being sought by the member. <br /> 5.1.1.2. In the event the grievance being filed involves the Secretary,the written document <br /> shall be filed with the Chair of the Board of Directors. <br /> 5.1.1.3. The written document should be sent electronically for the purpose of providing a <br /> date and time stamp. <br /> 5.1.1.4. Documents should be sent with a return receipt request to provide documentation to <br /> the sender that the request has been received. <br /> GEN-022 Grievance <br /> -Page 1 of 3 - <br />