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SOUTH ORANGE RESCUE SQUAD,INC. <br /> North Carolina <br /> Standard Operations Manual <br /> Subject: Personal Conduct SOP No.: GEN-010 <br /> Effective Date: November 10,2005 <br /> Revision Date: Authorization Signature: <br /> 1. PURPOSE <br /> 1.1. To define a code of conduct and expected behavior of all members that shall be displayed toward <br /> the public and other Squad personnel. <br /> 2. OSHA REQUIRMENTS <br /> 2.1. N/A <br /> 3. CERTIFICATION LEVELS <br /> 3.1. N/A <br /> 4. POLICIES <br /> 4.1. It is the policy of SORS that all members shall adhere to a strict code of conduct while <br /> conducting business or representing the Squad in any capacity. <br /> 4.2. Professional conduct shall be exhibited by members at all times while representing SORS either <br /> on duty or off duty. This includes,but is not limited to: responding to calls for service,attending <br /> conferences,training sessions, inter-agency meetings and any other circumstances in which a <br /> member is representing the Squad. <br /> 4.3. INTERACTION WITH THE PUBLIC AND OTHER AGENCIES <br /> 4.3.1. Patient and Family <br /> 4.3.1.1. All patients and family members shall be accorded the utmost respect. Matters of <br /> privacy and confidentially shall be held in the highest regard. <br /> 4.3.2. Other Official Agencies <br /> 4.3.2.1. All personnel shall follow the proper chain of command. <br /> 4.3.2.2. All personnel shall interact with other agency personnel in a professional and <br /> respectful manner at all times. <br /> 4.3.3. Health Care Facilities <br /> 4.3.3.1. While in a health care facility,which shall include,but is not be limited to,medical <br /> offices,nursing homes,hospitals, and any facility where health care services are <br /> performed,all personnel shall act in a professional manner at all times. <br /> 4.3.4. Information Release <br /> 4.3.4.1. Where possible it is the goal of South Orange Rescue Squad, Inc.to cooperate fully <br /> with the news media. <br /> 4.3.4.2. Members shall adhere to all applicable health laws including HIPAA. <br /> GEN-010 Personal Conduct-revised nov 05 -adopted.doc <br /> -Page 1 of 4- <br />