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Attachment Proposed Operating Plans for Orange County <br /> LifeStar Emergency Services is a privately held ambulance service that specializes in offering top notch service <br /> and patient care. It is the intention of LifeStar to offer a service to Orange County that will complement the <br /> already excellent service that is currently in place. LifeStar prefers to treat this franchise agreement like a <br /> partnership with Orange County Emergency Medical Services. Impeccable service and professionalism will <br /> serve as the beacon for LifeStar as we continue to change the face of the private ambulance service industry <br /> in North Carolina. <br /> The mission statement for LifeStar Emergency Services is as follows — Our focus is on forming partnerships <br /> with municipal EMS agencies by offering the highest quality basic life support services available therefore <br /> complementing and enhancing the agency's overall quality of care. Our service to these partners and the <br /> patients we treat and transport will be to provide the highest level of respect, dignity, compassion, and <br /> professionalism possible. <br /> LifeStar Emergency Services proposes to offer non-emergency BLS ambulance services to bed ridden patients <br /> to and from medical facilities within the County. These services are requested directly from the customer to <br /> LifeStar via a telephone call. <br /> LifeStar plans to utilize a commercial facility in Orange County to house its Orange County operations. <br /> _ '_ifeStar is currently seeking commercial property that is appropriately zoned for a private ambulance service. <br /> Negotiations for potential`properties will begin in earnest once a franchise has been awarded. LifeStar has <br /> finances set aside for leasehold improvements in the event of an existing building needing minor renovations <br /> to meet our needs. <br /> LifeStar plans to dedicate a minimum of one BLS ambulance to Orange County on a 24/7 basis. We anticipate <br /> an initial need for at least one additional ambulance during daytime hours to meet peek demands. As we <br /> understand the demand for services, LifeStar will increase our resources to accommodate the customer's <br /> needs. These units will be dispatched for convalescent transports that originate within Orange County. <br /> Hospitals, facilities and patients will call our Communications Center in Winston-Salem to schedule transports. <br /> Our Communications Center is staffed 24 hours per day, 365 days per year. <br /> The Communication Center communicates with the ambulances with Verizon's Push-To-Talk as well as <br /> AdvanceDispatch software developed by MedaPoint. Within AdvanceDispatch, the Dispatchers can send <br /> information to the GPS device on the truck as well as iPads in the field. At all times, LifeStar will remain HIPAA <br /> compliant. <br /> Additionally, in the event of a Mass Casualty Incident, Orange County can call on LifeStar to seize scheduled <br /> transports and report for assignment as additional BLS transport units. <br /> Application for Ambulance Franchise <br /> Orange County,North Carolina <br />