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the requestor to verify the patient's name, date of birth, SSN, address, and telephone <br /> number over the phone and ask the requestor to submit the "Request for Amendment <br /> of Protected Health Information Form" via email, mail or fax. <br /> 4. North State Medical Transport must act upon a request for amendment of PHI within 60 <br /> days of the request. If North State Medical Transport is unable to act upon the request <br /> within 60 days, it must provide the requestor with a written statement of the reasons <br /> for the delay, and in that case may extend the time period in which to comply by an <br /> additional 30 days. <br /> Granting the Request for Amendment of PHI <br /> 1. If the HIPAA Compliance Officer grants the request for amendment,then the requestor <br /> will receive a letter (See, "Acceptance of Patient Request for Amendment" Form), <br /> indicating that the appropriate amendment to the PHI or record that was the subject of <br /> the request has been made. <br /> 2. The letter will contain a form for the patient to complete, sign, and return to North <br /> State Medical Transport. On the form, the patient must identify individuals who may <br /> need the amended PHI and sign the statement giving North State Medical Transport <br /> permission to provide them with the updated PHI. <br /> 3. North State Medical Transport must provide the amended information to individuals <br /> identified by the patient as well as persons or business associates that have such <br /> information and who may have relied on or could be reasonably expected to rely on the <br /> amended PHI. <br /> Denying the Request for Amendment of PHI <br /> 1. North State Medical Transport may deny a request to amend PHI for the following <br /> reasons: <br /> a. If North State Medical Transport did not create the PHI at issue; <br /> b. The information is not part of the DRS; <br /> c. The PHI is accurate and complete; <br /> d. The information would not be available for inspection as provided by law; or <br /> e. The information was received from someone else under a promise of confidentiality. <br />