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IX. QUALITY IMPROVEMENT <br /> A. NSMT Compliance Department with Management staff will be responsible to develop, implement, and <br /> maintain ongoing quality improvement procedures to monitor the services provided by field providers. <br /> B. The results of quality improvement reviews shall be retained in accordance with the NSMT 's Corporate <br /> Policy on Records Retention <br /> C. The quality improvement process shall include procedures to provide timely corrective feedback and training <br /> to employees, as necessary. <br /> X. CORRECTIVE ACTION <br /> A. This Policy for Medical Transport Personnel establishes the general policies and procedures with which all <br /> Field Providers must comply as a condition of employment with NSMT. This Policy is designed to ensure that <br /> each employee's performance conforms to the highest ethical standards and is in accordance with all applicable <br /> laws, rules and regulations. Doubts or questions whatsoever as to the propriety of a particular situation, whether <br /> or not the situation is described within this Policy, should be directed either to your immediate supervisor or the <br /> NSMT Compliance Officer. <br /> B. Any Field Provider violating any provision of this Policy will be subject to disciplinary action, up to and <br /> including discharge from employment. In addition, promotion of and adherence to this Policy and to the <br /> Compliance Program will be one criteria used in evaluating the performance of supervisors, managers, <br /> directors, and officers. <br /> See: NSMT's Policy: Reporting of Potential Issues or Areas of Noncompliance <br /> POLICY REVIEW <br /> The NSMT Compliance Officer will review and update this Policy and all Compliance policies when <br /> necessary in the normal course of its review of the NSMT Compliance Program. <br /> 44 <br />