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Policy for Medical Transport Personnel <br /> A. Compliance with the wide array of complex federal and state health care laws and regulations is a top <br /> priority of NSMT. <br /> B. Medical Transport Personnel ("Field Providers")play a vital role in NSMT's operational success and in <br /> NSMT's ability to comply with the complex health care laws and regulations. While Dispatch/Intake Personnel <br /> are the "voice" of NSMT, Field Providers are the "face" of NSMT,because they directly interact with patients. <br /> Because providing and documenting patient care is the center of your duties, it is very important for you to be <br /> courteous, customer friendly, and provide exceptional patient care at all times. <br /> C.NSMT has designed this Policy to help you better understand the importance of your job tasks and how they <br /> relate to NSMT's compliance to these health care laws and regulations. <br /> D. This Policy is in addition to any existing Medical Transport Personnel policy, protocols, or job descriptions. <br /> II. GENERAL DUTIES FOR CREW MEMBERS <br /> A. Ambulance Field Providers are the personnel who are responsible for transporting the patient and are <br /> generally paramedics or emergency medical technicians who must be licensed or certified according to state <br /> laws. <br /> B. Field Providers must notify management if there is a lapse, for any reason, of any required licenses and/or <br /> certifications required based on local and state regulations. Failure to immediately notify will result in <br /> disciplinary actions up to and including termination. <br /> C. Field Providers have an ethical obligation to treat each patient consistently and adequately regardless of <br /> patient's race, color, religion, sexual orientation, or potential billing status.NCOEMS, and company protocols <br /> have been developed to help Field Providers provide the required level of patient care. Patient care should be in <br /> accordance with medical protocols as established and/or approved by the local and state Medical Director. <br /> D. During the transport of a patient, or as soon thereafter as possible, Field Providers must complete a Patient <br /> Care Report("PCR"). The PCR is confirmation that the transport took place describes the need for the <br /> ambulance and services provided and allows NSMT to seek reimbursement from the patient's health insurance, <br /> when appropriate. Each PCR should provide a thorough and accurate description of the patient encounter. <br /> III. PROCESSING THE PATIENT CARE REPORT <br /> A. PCRs should contain information that provides patient demographics along with a thorough and accurate <br /> description of the entire patient encounter. Documentation requirements should be in accordance with local <br /> Standard Operating Procedures and contain the following recommended items. Please note these are <br /> recommended items but in some rare instances, some of the information may not be available to the Field <br /> Personnel. <br /> 1. Origin and Destination; <br /> 2. Dispatch Information; <br /> 3. Patient Demographics; <br /> 4. Reason for Transfer; <br /> 5. Physical Findings; <br /> 41 <br />