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FCMT SOP & EMPLOYEE HANDBOOK <br /> absent of any profanity, abusive language, and slurs of any kind. If your job requires you to answer the <br /> phone, remember that the caller's entire impression of FIRST CHOICE Medical Transport will be based on <br /> how you sound. Be courteous and friendly, and whenever possible refer to the caller by name. Personal <br /> phone calls placed or received should be kept to a minimum to ensure that our clients can effectively <br /> communicate with us. Necessary phone calls should be made during breaks or meal periods whenever <br /> possible. If it is necessary to make a personal, long distance telephone call, please keep them to a <br /> minimum and charge any toll calls to a personal calling card. <br /> Attendance and Punctuality <br /> To maintain a safe and productive work environment, FIRST CHOICE Medical Transport expects you to <br /> be reliable and to be punctual in reporting for scheduled work and to start work at the assigned time. <br /> Absenteeism and tardiness disrupt the orderly operations of the company and place a burden on other <br /> employees and on working operations. <br /> Employees are required to arrive no more than 15 minutes prior, in uniform,to the scheduled start of <br /> their shift and are required to be on time for their shift. <br /> If you are unable to report for work due to illness, injury or other emergencies,you are required to <br /> notify your supervisor at least four(4) hours before the start of your shift. Under some circumstances <br /> you may be asked to provide written verification of your illness or emergency. In addition, written <br /> verification from your attending physical or health care provider is required for absences of more than <br /> three (3)consecutive work shifts. <br /> If you are late for your scheduled work shift and call in less than one hour before your scheduled time to <br /> begin work,you will be considered tardy for that day. Excessive absenteeism and tardiness (excused or <br /> not) may result in counseling or corrective action up to and including termination of employment. Each <br /> situation of excessive absenteeism or tardiness shall be evaluated on a case-by-case basis; however, <br /> even one unexcused absence may be considered excessive, depending on the circumstances. Employees <br /> who fail to report for work without any notification to management for a period of two (2) consecutive <br /> work shifts will be considered to have abandoned his/her employment and have voluntarily resigned. <br /> Appearance and Dress Code <br /> Every employee is a representative of our company and thereby becomes a part of our public image. <br /> Personal cleanliness, neatness, and appropriate adherence to the dress code enhance your professional <br /> appearance and inspire confidence in your ability. Good judgment in grooming should be exercised at all <br /> times and appropriate attire should be worn. Please use your best judgment. <br /> Grooming and Hygiene: <br /> 1. Hair must be clean, neatly groomed and of a natural color. Due to safety and health code issues, <br /> employees with long hair need to wear their hair up or pulled back into a ponytail during a call. <br /> 2. Beards, Mustaches, and Goatees are permitted, but must be neatly trimmed &groomed <br /> 3. Sideburns must be neatly trimmed and groomed, cannot extend more than Yz inch below the ear lobe. <br /> 4. Perfume or aftershave is not allowed. Use of deodorant and breath fresheners is highly <br /> recommended. <br /> Page 13 of 15 <br />