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FCMT SOP & EMPLOYEE HANDBOOK <br /> • Patient's condition must never be discussed with an unauthorized person (see HIPPA <br /> Compliance) Always show respect for patients' customs, values and beliefs, which may be <br /> different than their own. <br /> Dispatcher Orientation and Training <br /> 1. Dispatchers are trained in the following areas: <br /> • Computer operations <br /> • Automated Dispatching <br /> • Transportation Coordination <br /> • Communication Skills <br /> • Customer Service <br /> 2. Dispatchers are required to maintain accurate records reflecting the time line of each transport. <br /> 3. Dispatchers shall set the standard for client relations. <br /> 4. Dispatchers will be available during established office work hours. <br /> Beginning of the Shift <br /> The following items must be completed and accomplished at the beginning of each shift. Upon punching <br /> in you will be expected to immediately begin your daily duties as follows: <br /> 1. Determine ambulance assignment; pick up keys&AED from dispatcher. <br /> 2. Complete Daily Vehicle Inspection Report(DVI)on assigned ambulance. <br /> 3. Complete Daily Patient Care Report(PCR) <br /> 4.Sanitation <br /> • The inside of all our vehicles and all equipment used shall be cleaned every day <br /> • After transporting patients known to have AIDS, Hepatitis,TB or any other communicable <br /> disease,our vehicles shall be temporarily removed from service. Anything touched by the <br /> patient or patient's body fluids shall be disinfected as per OEMS standards. <br /> • UNIVERSAL PRECAUTIONS-gloves-(plus additional protection depending on specific situation) <br /> will be worn for all patient contacts. <br /> 5. Make sure that all equipment is cleaned and working properly. <br /> 6. Inspect and restock if needed paperwork(PCRs, DVIs and PCS Forms) in clipboard. <br /> 7. Inspect crew cab for Map books and other required material. <br /> Daily Vehicle Inspections Reports(DVI) <br /> Anything outside of the ordinary, missing and/or broken equipment, on an ambulance needs to be <br /> documented on a Daily Vehicle Inspection Report(DVI) and reported to a supervisor. Not advising a <br /> supervisor of missing, faulty, and/or broken equipment means that when the need arises for that <br /> Page 7 of 15 <br />