2016-614-E HR - Magellan Healthcare, Inc. - EAP services to OC Employees

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DocuSign Envelope ID:CADCC57A-44C1-4CBC-B33C-8C1C3E594289 of EAP Counselors and a database of child and elder care providers. In addition, Sponsor and Participants may access an enhanced comprehensive,interactive, online health improvement program that includes a personal health assessment, e-coaching courses, an enhanced wellness library, exercise and nutrition planners, health and fitness trackers, a fitness club discount affinity program, managed blogs, email wellness reminders and online competitive challenges between individuals and groups ("E-Wellness Services"). 3. Personal Consultation Services. 3.1 Telephonic EAP Services. Magellan will maintain a toll-free telephone access line twenty-four (24) hours per day, seven (7) days per week,for Participants to access EAP services. EAP Consultants will be available through the telephone access line to assess the caller's problem, arrange for appropriate assistance (e.g., provide coaching and/or refer to relevant Computerized Cognitive Behavioral Therapy, a benefit program, community resource or other service provider) and provide any necessary Crisis Counseling. 3.2 In-person EAP Services. Magellan will link each Participant who requests in-person counseling services to an EAP Counselor. The EAP Counselor will assess the Participant's problem(s) and, in accordance with the EAP Counselor's best judgment, provide Brief Counseling and/or refer the Participant to an appropriate treatment provider and/or community resource. Each Participant is eligible for up to five (5) In-person Sessions per problem per year, as clinically appropriate. 3.3 Run-off Services. For a period of thirty (30) days following termination of this Agreement, Magellan will provide In-person Sessions, so long as In-person Sessions remain available and are clinically appropriate, to those Participants with open routine cases as of the effective date of termination. Any open formal supervisory referrals to the EAP will be transitioned to a successor vendor or other provider as directed by Sponsor. 3.4. Online Chat: Live chat is available to Participants to obtain program information, locate resources, and to get answers to concerns, such as stress, family/life issues and more. 4. Treatment Compliance Monitoring. Upon request and with the concurrence of the Employee,Magellan will monitor an Employee's compliance with a substance abuse treatment program monthly, as needed, for up to one (1) year. 5. Management Consultation. Upon request, Magellan will provide telephonic consultation services (i) to any supervisor who is considering the referral of an Employee to the EAP, and in the case of a formal, supervisor- referred Employee,remain in regular contact with the referring supervisor regarding work performance issues; (ii) with regard to the management of high-risk situations in which an Employee's personal problems may create a threat of violence in the workplace; and (iii) as appropriate and to the extent authorized by an Employee or permitted by law, on the process required to facilitate an Employee's return to work. In addition, for payment of a Supplemental Fee to be mutually agreed upon,Magellan will provide onsite conflict management consultation in any situation in which two (2) or more Employees experience difficulty in their work relationship. Any advice or recommendations made pursuant to this paragraph is not and shall not be construed as a legal opinion. 6. Orientation. Magellan will provide any reasonably necessary Employee orientations to the EAP upon implementation of EAP services. At Sponsor's option, orientations may be conducted in person at a Sponsor worksite in exchange for an equivalent number of Service Hours (as defined below). All other orientations will be conducted telephonically or via Webinar. 7. Seminars and Related Services. At the request of Sponsor and a minimum of three (3) weeks' notice, Magellan will attend Sponsor health fairs or open enrollments and/or provide Magellan's standard employee wellness seminars and supervisor training ("Service Hours"). Ten (10) Service Hours are included in the Base Fee per Contract Year. Unless otherwise agreed by Magellan and Sponsor, all Service Hours shall be delivered at a Sponsor worksite. Service Hours in excess of those included in the Base Fee,if any,are available for a Supplemental 2016MM 9