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DocuSign Envelope ID:CADCC57A-44C1-4CBC-B33C-8C1C3E594289 <br /> ADDENDUM A <br /> STATEMENT OF WORK <br /> A. EAP Services <br /> 1. Definitions. <br /> 1.1 Brief Counseling: a problem-focused form of individual or family outpatient counseling that (a) seeks <br /> resolution of problems in living (e.g., parenting concerns, emotional stress, marital and family distress, alcohol- and <br /> drug-related problems) rather than basic character change, (b) emphasizes counselee skills, strengths and resources, <br /> (c) involves setting and maintaining realistic goals that are achievable in a one (1) to five (5) month period, (d) <br /> encourages counselees to practice behavior outside the counseling session to promote therapeutic goals, and (e) in <br /> which the counselor provides structure,interprets behavior,offers suggestions, and assigns "homework" activities. <br /> 1.2 Computerized Cognitive Behavioral Therapy: web-based, interactive software that uses psychoeducation <br /> and behavior change activities to assist Participants in the management of certain health conditions, including <br /> substance abuse, depression,insomnia,anxiety,and obsessive-compulsive disorder. <br /> 1.3 Crisis Counseling: the process of responding to a request for immediate services in order to determine <br /> whether an emergency exists and,based on that determination, of making a referral to emergency behavioral health <br /> services, to community resources, or to an EAP Counselor. Crisis Counseling includes communication with the <br /> person in crisis that is focused on defusing the person's severe emotional reaction to a situation in order to enable <br /> that person to accept the referral and deal with the immediate crisis without causing harm to self or others. <br /> 1.4 Critical Incident Stress Management ("CISM") Services: a response to and consultation in connection with <br /> a sudden,unanticipated,traumatic incident or circumstance (e.g., accident, death, threat of violence, natural disaster) <br /> that produces a high degree of distress in the affected workplace of Sponsor or an immediate or delayed emotional <br /> reaction in Employees, that surpasses normal coping mechanisms. <br /> 1.5 Customer Service Associate or "CSA": an intake service representative employed by Magellan at its service <br /> center to respond telephonically to Participant requests for EAP services. <br /> 1.6 EAP Consultant: a licensed behavioral health professional employed by Magellan at its service center to <br /> respond telephonically to Participant requests for EAP services. <br /> 1.7 EAP Counselor: a psychologist, clinical social worker, marriage family and child counselor, or other <br /> professional licensed or certified to deliver behavioral health counseling services under the laws of the state in which he <br /> or she practices,who is under contract with Magellan to provide EAP services,and who has (a) training and experience <br /> in assessing substance abuse problems and in conducting focused, problem-resolution counseling and (b) at least a <br /> master's level degree in an appropriate field. <br /> 1.8 Episode of Care: a continuous course of counseling for a specific problem or set of problems, up to the <br /> number of In-person Sessions specified in Section 3.2 of this Addendum A. <br /> 1.9 In-person Session: a counseling session of approximately fifty (50) minutes at the office of an EAP <br /> Counselor for a Participant individually,or with others, as appropriate for the Participant's concern. <br /> 2. Magellan Web Site. Magellan will provide Sponsor and Participants with access to its Web site,which includes <br /> information on wellness subjects, general health and workplace topics for organizations, interactive self- <br /> improvement programs and self-assessment tools, Computerized Cognitive Behavioral Therapy modules, a directory <br /> 2016MM <br /> 8 <br />