Orange County NC Website
Browse       Search
DocuSign Envelope ID:CADCC57A-44C1-4CBC-B33C-8C1C3E594289 <br /> EAP Counselors, including, but not limited to, the retention of lawyers, financial consultants, dependent care <br /> providers, or other professional or service providers, will be the responsibility of the Participant and/or his or her <br /> group health plan or other benefit programs,as applicable. <br /> B. Administrative Services <br /> 1. Account Management. Magellan will designate a member of its account management staff to act as a liaison <br /> to Sponsor and to respond to questions, resolve service delivery issues, facilitate consultation on behavioral health <br /> topics and provide advice on the effective use of services. All account management services will be delivered <br /> telephonically unless otherwise mutually agreed upon by the parties. <br /> 2. Reporting. Via a password-controlled customer website dashboard,Magellan will offer a comprehensive set <br /> of standard reports online, available to Sponsor at any time other than regularly scheduled maintenance downtime of <br /> the dashboard. Additional or customized reports requested by Sponsor may be provided by Magellan for an <br /> additional fee to be mutually upon. Reports provided by Magellan will include aggregate Sponsor data and <br /> will comply with applicable laws regarding confidential information. <br /> C. Limited Liability and Warranties <br /> Magellan warrants that it and its third party vendors will make every effort to ensure the accuracy of the information <br /> or the appropriateness of any service or product provided to Participants. Referrals given by Magellan to <br /> Participants for elder or child care, legal or financial consultation services or other community services are not <br /> endorsements or recommendations for the referred programs or providers. The responsibility for selecting and <br /> engaging such providers lies solely with the Participant. Vendors and such other providers are not and shall not be <br /> deemed agents of Magellan or Sponsor. <br /> D. Suspension of Services <br /> Magellan reserves the right to suspend or terminate access to Legal Consultation Services, Financial Consultation <br /> Services, and/or E-Wellness Services upon ninety (90) days'written notice if,in Magellan's judgment, such services <br /> cease to be available on commercially reasonable terms from third party vendors. If Magellan elects to suspend or <br /> terminate any such services, the remaining provisions of this Agreement will remain in full force and effect, except <br /> that Magellan will adjust its Service Fees pro rata to reflect the suspension or termination of these services. <br /> 2016MM <br /> 12 <br />