Agenda - 06-21-1988 - Laserfiche WebLink

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FOR ALL REPLACEMENT'S, VERIFY HOUSEHOLD ADDRESS. HAVE THEM STATE THEIR ADDRESS FIRST. NEVER STATE THE ADDRESS YOU HAVE AND THEN ASK IF THE ADDRESS IS RIGHT. THE LYING CLIENT WILL ALWAYS SAY YES. A. IF THE CLIENT GIVES THE CORRECT ADDRESS, ASK WHEN YOU CAN MAKE A HOME VISIT. MAKE THE HOME VISIT. A FEW HOME VISITS WILL PAY TREMENDOUS DIVIDENDS...WORD WILL GET AROUND AND YOU CAN CEASE HOME VISITS...FOR THIS AND OTHER AGENCY PROGRAMS. ALSO, DO NOT BE SURPRISED IF THE CIS CHANGES HIS MIND ABOUT NEEDING THE REPLACEMENT OR IS NOT HOME, WHEN YOU MAKE THE HOME VISIT. B. IF THE CLIENT GIVES A DIFFERENT ADDRESS THAN THE ONE YOU HAVE, TR[T, THEM TO RETURN TO THEIR OLD ADDRESS AND CLAIM THEIR MAIL. IF THE STAMPS ARE NOT THERE, HAVE THEM RETURN TO THE AGENCY. ADVERTISING MIS IS GOOD FOR MANY REASONS. DON'T BE SURPRISED IF THEY DON'T COME BACK) (ERNE CERTIFIED CLIENT IED MAIL) FOR THE REPLACEMENT AND THEIR STAMPS - (OR SENT CERTD:F Mt3NIES. NOTIFY CCI IMMEDTATFTY UPON KNOWLEDGE OF A POSSIBLE MAJOR LOSS, SUCH AS SEVERAL CLIENTS ALL ISSUED ON ONE DAY CALLING IN AND COMPLAINING THEY HAVE NOT RECEIVED THEIR STAMPS. - TOE$20 NOT C FOR PROCESSING A SINGLE REPLACEMENT WILL OUNTING PAYING CCI FOR ISSUINGG THE REPLACEMENT. LEAST $15 TO $20 2. OTHER COUNTIES SHOULD EXPECT A CONTINUING PROBLEM WITH SOME CLIENTS. AFTER ALL: A. 4% OF THE CLIENTS WILL TRY TO CHEAT AND DECEIVE THE AGENCIES (MEANS 96% ARE HONEST). B. 80% OF THE REPLACEMENT PROBLEMS COME FROM THE WELFARE CASELOAD C. THANKSGIVING, CHRISTMAS, AND START-OF-SCHOOL MONTHS ARE THE WORST CLAIMS IONTHS FOR THE OBVIOUS REASONS$100.00. H DAYS AND SCHOOL COSTS.. D. OVER 80% OF ALL CLAIMS E. 70% OF THE DOLLAR VALUE OF LOSSES ARE OVER $200. -AGENCIES WITH GOOD SOLID MAIL REPLACEPOLICIES TIME, MONEY HAVE STS PROBLEM. • AQHI•rF;E ICE TO THE POLICY WILL SAVE THE , MOST FOOD STAMP RECIPIENTS ARE AS HONEST AS THEY CAN BE. TTIEY ONLY WANT WHAT THEY ARE PROMISED. A GOOD AGENCY POLICY SST CLIENTS. EVERY CLIENTS IN THEIR HONESTY AND WILL HELP DRIVE OUT THE EVERY , OVER 75% OF THE CCI COUNTIES REPORT EITHER NO LASSES-OR LOSSES OF LESS THAN 0.2% OF 'MIR ISSUANCE LEVELS. MOST OF THE REMAINING COUNTIES REPORT LOSSES-BETWEEN 0.2. AND 0.4%. ONLY A VERY FEW COUNTIES HAVE HIM LOSSES IN ANY QUARTER. HOWEVER, THEY SEEN TO BE THE SAME .ONES MONTH AFTER MONTH. . . - CCKINTIES WITH POOR OR NO REPLACEMENT PLANS CAN EJECT SERIOUS TROUBLE. • PLEASE CALL CCI IF YOU HAVE ANY QUESTIONS OR SUGGESTIONS. WE EXIST ONLY TO SERVE YOU. "SERVICES FOR SOCIAL SERVICES" IS NOT ONLY OUR MOTTO, IT IS OUR GOAL AND REASON-FOR BEING.