Agenda - 04-10-2007-2d - Laserfiche WebLink

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ORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: April 10, 2007 Action Age a Item No. SUBJECT: Public Safety Telecommunicators' Week DEPARTMENT: Orange County Emergency PUBLIC HEARING: (Y/N) No Management Communications ATTACHMENT(S): Proclamation INFORMATION CONTACT: Gwen Snowden, 245-3030 PURPOSE: To proclaim the week of April 8 through 14, 2007, as Public Safety Telecommunicators' Week in Orange County. BACKGROUND: Two national organizations also recognize and proclaim this week on behalf of telecommunicators nationwide. Those organizations are the Association of Public Safety Communications Officials and the National Emergency Numbers Association. Telecommunicators in Orange County are active in both organizations, working toward enhancing the quality of service that communications centers provide. The Orange County Communications Center provides 9-1-1 service to all people in the County and dispatches appropriate resources in times of need. In 2006, the twenty-three Orange County Telecommunicators processed nearly two-hundred-thousand (200,000) calls for service for more than twenty-five (25) different response agencies. Ninety-seven percent of all 9-1-1 calls to the Orange County center were answered within the first three rings. Orange County's Telecommunicators are among the most highly trained in the state, with all holding Telecommunicator certification through the North Carolina Sheriff's Training and Standards Commission, Emergency Medical Dispatch certification through the North Carolina Office of EMS and the National Academy of Emergency Medical Dispatch, and DCI Operator certification through the North Carolina State Bureau of Investigation Criminal Information and Identification Section. All Orange County Telecommunicators also hold certifications in the National Incident Management System, Hazardous Materials, and Cardio-Pulmonary Resuscitation. Ten of the Telecommunicators have been recognized-with Advanced Telecommunicator certification through the Sheriff's Training and Standards Commission. Telecommunicators are an integral part of the public safety network in Orange County, and provide a valuable service to the people of the County. Professional Telecommunicators make Orange County a safer place to live. FINANCIAL IMPACT: None. RECOMMENDATION(S): The Manager recommends that the Board approve the Proclamation and authorize the Chair to sign it.