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ATTACHMENT II <br /> 3 <br /> CABLE TELEVISION SURVEY-RESULTS (896) <br /> 1. Does your television have: <br /> 541 cable <br /> 60 satellite dish <br /> 187 antenna (outside) <br /> 151 "rabbit ears" <br /> 2. If you have cable, which cable company do you have? <br /> 484 Cablevision <br /> 59 CVI <br /> 355 Do not have cable <br /> 3. If you do not have cable, would you like to get it? <br /> 189 yes <br /> 148 no <br /> IF YOU DO NOT HAVE CABLE TV SKIP TO QUESTION #9. <br /> 4. If you have cable, what kind of reception have you had <br /> within the last year? <br /> 137 no problem <br /> 115 poor picture <br /> 224 uneven sound level between channels <br /> 199 frequent outages <br /> ✓ other (describe) <br /> 5. On a scale of 1 to 9, with 1 being "poor" to 9 being <br /> "excellent" , circle the one number that best indicates the <br /> quality of your reception. <br /> POOR EXCELLENT <br /> Cablevision 1(4) 2(7) 3(23) 4(43) 5(71) 6(98) 7 ( 118) 8(74 ) 9(35) <br /> CVI 1(0) 2( 1) 3(0) 4(1) 5(6) 6(5) 7(21) 8( 10) 9(9) <br /> 6. What is your experience with customer service? <br /> 274 satisfactory <br /> 32 long wait for installation <br /> 170 can't get through on the phone <br /> 47 long wait for repairs <br /> 52 ; billing problems <br /> ✓ other (describe) <br /> 7 . On a scale of 1 to 9, with 1 being "poor" to 9 being <br /> "excellent" , circle the one number that best indicates the <br /> quality of customer service. <br /> POOR EXCELLENT <br /> Cablevision 1(4) 2 (7) 3 (23) 4(42) 5(70) 6(99) 7 ( 117) 8(74 ) 9(35) <br /> CVI 1(0) 2 ( 1) 3(0) 4( 1) 5(6) 6(5) 7 (21) 8( 10) 9(9) <br />