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ORANGE COUNTY HAPP ADMINISTRATIVE PLAN Page 10 <br /> XI. INFORMATION AND ASSISTANCE FOR PARTICIPAWFM1LIES <br /> Referrals will be made to all Social Services Agencies in Orange County when program <br /> participants present problems. Participants will be encouraged to deal directly with <br /> landlords about housing problems. At no tine will the HAP agency request that a <br /> participant be allowed to delay paying his portion of the rent, or deny an eviction <br /> that is because of non-paymnt of rent. <br /> The staff will be responsive to problems related to housing, especially as they relab <br /> to any discrimination and will provide counsleing, transportation and housing search <br /> assistance in those instances. The staff will be oriented around all available servi( <br /> in Orange County and will make special efforts to know those agency personnel. <br /> XII. REVIEW OF FAMILY CIRCUMSTANCES, RENTS AND UTILITIES AND HOUSING QUALITY <br /> The payment control card prepared for each participating family will be used for one <br /> year. Prior to the eleventh (11th) payment, the family will be notified of the need <br /> for an annual review and inspection. Payment thirteen (13) will not be made until th4 <br /> review and inspection are complete. <br /> Interim reviews will be made, and payments changed whenever a change in family size <br /> and income are reported. Landlords and families will be advised in writing of any <br /> changes. <br /> XIII. TERMINATION AND FAMILY MOVES <br /> At the tine of selection and issuance of Certificates of Family Participation, each <br /> participant will be told about his responsibilities. These will be outlined also, in <br /> the lease and Certificate which are given to him. <br />