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petition tointervcne, in any suitor proceeding to which the <br /> grantee is a party_ <br /> Section XV. Franchise fee (Reserved) . <br /> Section XVi . Service and Maintenance; Procedure for <br /> investigation and resolution of complaints . <br /> (a) Maintenanance service shall be promptly avail- <br /> able to all subscribers upon request . The grantee shall <br /> maintain at least two (2) published telephone numbers with a <br /> local exchange where calls for service will be received . The <br /> grantee shall respond to calls for service as follows: <br /> ( i) A system-wide failure is defined as the <br /> failure of 25% or more of the Main Trunk Cable or the failure <br /> of so much of the CATV system of the grantee as results in <br /> 25% or more of the subscribers simultaneously being without <br /> CATV service. <br /> ( ii ) Prime time is defined as the periods <br /> between 5 : 00 o ' clock P.M. and 12 : 00 o' clock midnight, Monday <br /> through Friday and 12 : 00 o' clock noon and 12 : 00 o'clock mid- <br /> night, Saturday and Sunday. <br /> (iii) In the case of a system-wide failure during <br /> prime time, the grantee shall respond with personnel trained <br /> to make all reasonably necessary repairs to the location of <br /> ' <br /> the failure within thirty ( 30) minutes of the for <br /> 37 <br />