Orange County NC Website
Browse       Search
10 <br /> Motion was made by Commissioner Hartwell, seconded by <br /> Commissioner Halkiotis to forward the resolution as printed below along <br /> with supporting documentation to the Utilities Commission. <br /> R E S O L U T I O N <br /> WHEREAS, the Hillsborough central office failed for all lines, <br /> including 911 service on Friday, April 3 , 1987, for a period of just over <br /> three hours, and <br /> WHEREAS, it took over two and one-half hours before the proper <br /> personnel who could repair the problem arrived on site, with restoration <br /> taking less than fifteen minutes and with operation resuming within thirty <br /> minutes, and <br /> WHEREAS, information about the nature and expected duration of the <br /> outage was withheld from our Emergency Communications Director which <br /> seriously compromised our County's emergency communications plans, and <br /> WHEREAS, our citizens who are served by the 732 exchange rightly <br /> expect a functioning and adequate plan to deal with failures in and of the <br /> system in a timely manner to support their trust in and security from the <br /> telephone system, <br /> NOW THEREFORE BE IT RESOLVED that this Board expresses to Centel and <br /> to the North Carolina Utilities Commission its extreme dissatisfaction with <br /> the course of events to the restoration of service, and <br /> THAT this Board asks the North Carolina Utilities Commission to act <br /> on its behalf, by opening its own investigation of this matter to cover at <br /> least the following six areas: <br /> 1. Fully investigate the factors of the failure and make the <br /> response to the failure public knowledge. <br /> 2 . Examine the adequacy of Centel ' s preparedness plan to deal <br /> with failures in and of the system, with special attention <br /> given to the timeliness of response and the presence of <br /> alternative courses of action. <br /> 3 . Include an investigation of Northern Telecom's (the <br /> equipment manufacturer) recommended plan of action for such <br /> failures in its equipment and especially in this <br /> installation. <br /> 4. To review preparedness plans of the other telephone <br /> companies serving Orange County (Southern Bell, General <br /> Telephone, and Mebane Home Phone) . <br /> 5. To order the companies to develop plans in consultation <br /> with county and municipal agencies that will satisfy the <br /> deficiencies should any of these plans be partly or fully <br /> inadequate. <br /> 6. To look at preparedness plans for all of Centel 's exchanges <br /> in the state, to reduce probability of similar incidents <br /> elsewhere, and, <br /> THAT copies of documents supporting this resolution be included with <br /> this resolution to the North Carolina Utilities Commission. <br /> VOTE: UNANIMOUS. <br /> 0.75 RESPONSE TO THE NORTH CAROLINA UTILITIES COMMISSION (G-15) <br /> Richard Helwig reported that last April there was a long distance <br /> failure in Orange County and negotiations have been ongoing through the <br /> Utilities Commission. The Triangle J Telephone Task Force recommendation <br /> will encompass most of the issues raised by the County' s Telephone Task <br /> Force. <br /> The Telephone Task Force is suggesting a reply to the North Carolina <br /> 1 <br />