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ORANGE COUNTY- DEPARTMENT ON AGING <br /> he 011 e r Cn <br /> 410 Sout et <br /> aldrn we Street rang Extension Senio e ter <br /> Chapel Hill,N.C,27S 14 °°°.t. °`v Northern Orange Senior Center <br /> (919)968-4478 �a. r '�; 300 West Tryon Street <br /> :� 732.9orou N. <br /> Jerry M.Passmore C.27278 <br /> 732.9361 —Hillsborough <br /> Director `fit ' 967-9251 -Durham <br /> Hill <br /> '''� °i""•" 688-7333—Durham <br /> 227-2032—Mebane <br /> Reconsider ton of DoA Budget Items for FY 87_88 <br /> 1. Need for Full Time Rece tionist-Secretar Covera e the <br /> Hillsborough Office (10-670_02) <br /> Rationale <br /> Hi h Level of Traffic into De artment dail <br /> CAT drivers, medical shuttle passengers <br /> Nutrition Site participants <br /> DoA program personnel from other office (Chapel Hill) -- each <br /> staff member is in the Hillsborough office at least one <br /> day a week and at other time for special appointments. <br /> Persons seeking directions to other county <br /> Those reserving conference room, up ooriret, ncies <br /> picki <br /> keys, etc. , etc. , etc. ng up returing <br /> ning <br /> (On one Wednesday, there was logged 37 "walk-in above categories) THESE; OF walk-in inquiries" <br /> DoA CLIENTS WHO COME IN FOR SENIOR ARE IN ADDITION INQUI IE TO <br /> INFORMATION; ETC; CITIZEN"S CARD; INQUIRIES] <br /> Heav load of Tele hone Calls <br /> All transportation requests <br /> All trip-special event reservations <br /> contact back day before trip (and the reverse - need to <br /> full loads) P to ensure buses indeed have <br /> All calls for nutrition site - only one that does not have its <br /> own phone <br /> Tendency for switchboard operators to refer complex requests to <br /> DoA <br /> Messages-appointments for rotating staff <br /> CAT and courier arrangements <br /> All "official" calls from other count <br /> As of August 1, monitoring of 22 CAT vehiiclesevia 2-wa <br /> will be the responsibility y of office personnel y radios <br /> IMPACT WITHOUT ADEQUATE FRONT DEST COVERAGE <br /> Program personnel will put aside do reception-clerical work which willrresultein°nsor depart to <br /> work and financial waste. The public will be <br /> expense of staff time and morale, poor department <br /> expense ofll be very ill served as the <br /> A saving of a few thousand <br /> y eXl?ensive. <br />