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• <br /> April 11: Central's records indicate the AT&T Long Distance <br /> Network (CCS function) went down again at <br /> approximately 10:00 AM and was not restored until <br /> approximately 12:15 PM. Central was also advised <br /> on this date by General that they and AT&T were <br /> converting 720 trunks from digital to <br /> multifrequency signaling to help alleviate the <br /> service outages. <br /> April 12: As this was a Saturday, Central had an employee <br /> stationed in the Hillsborough office to monitor <br /> the situation. We did note a problem on Saturday .- <br /> morning but due to lower traffic volumes and <br /> access via the 720 trunks General and AT&T had <br /> converted, there was minimal effect on <br /> Hillsborough customers. We did not log a specific <br /> time of outage on this date. <br /> April 13: Again, Central had an employee stationed in the <br /> Hillsborough office to monitor the situation but <br /> did not encounter any service affecting condition <br /> on this date. <br /> April 21: Central personnel in our Technical Assistance <br /> Center notified its Vice President-Operations that <br /> they were again experiencing trouble dialing into <br /> Hillsborough/Durham area. Suspecting this could <br /> be connected to the prior problems, the Vice <br /> President-Operations contacted General's General <br /> Manager in Durham to inquire about the problem. <br />