Agenda - 10-21-1986 - Laserfiche WebLink

Browse Search

e "2) To . . . make complete public disclosure of the events, their causes and the remedies taken to date. "3) To . . . develop, under public scrutiny, a plan for a permanent solution to this problem, together with a prompt timetable for the plan's implementation; and, further, to ensure that the telephone service providers implement forthwith the permanent solution so that such problems have an almost nil probability of ever happening again. "B. We ask the Utilities Commission, on our behalf, to inquire about and investigate the management structure of the individual respondents where they interface with each other, with the equipment, and with their subscribers, paying particular attention to their plans for providing continuity of service especially in times of system failure and other crises, and to report these findings to us. "C. We ask the Utilities Commission to begin monitoring long distance service to Orange County for all abnormalities, and to review the results against their requirements for adequate and reliable service, and to report the findings to us at appropriate intervals. "D. Lastly, we wish the opportunity to review and evaluate further all additional information that comes forth in response to all the foregoing questions before we request further action by the North Carolina Utilities Commission." A copy of the reply of the Orange County Commissioners is attached to this Order. The Commission is of the opinion that the Respondents should each reply in a separate response to the requests of the Orange County Board of Commissioners in its response of July 11, 1986, to the extent that the requested information is not contained in the joint response of the Companies filed May 20, 1986. The Commission is also of the opinion that the three Respondents should implement a testing program on long distance calls to and from Hillsborough and file reports thereon with the Commission. The Commission desires that such testing should begin on September 1, 1986, and continue for a period of six months. A proposed testing program is set forth in ordering paragraph 2, below. The Respondents shall be afforded an opportunity to file comments on the, proposed tests. If no comments are filed, the tests should begin on September 1, 1986, and continue for six months. If comments are filed, the Commission will consider them and issue a further order.