Orange County NC Website
Browse       Search
ammm <br /> • <br /> BEFORE THE <br /> NORTH CAROLINA UTILITIES COMMISSION <br /> In the Matter of <br /> Orange County Board of Commissioners, - ) <br /> Don Willhoit, Chairman, 106 East Margaret ) <br /> Lane, Hillsborough, North Carolina 27278, ) <br /> Complainants ) <br /> • ) <br /> vs. ) Docket No. P--89, Sub 23 <br /> ) <br /> General Telephone of the South, ) <br /> Central Telephone Company, and AT&T ) <br /> Communications of the Southern States, ) <br /> Inc. ) <br /> Respondents ) <br /> REPLY OF ORANGE COUNTY BOARD OF COMMISSIONERS . <br /> AS ORDERED BY THE NORTH CAROLINA UTILITIES COMMISSION <br /> ON SEPTEMBER 17, 1986 <br /> TO SEPARATE RESPONSES OF AT&T COMMUNICATIONS, GENERAL <br /> TELEPHONE COMPANY OF THE SOUTH AND CENTRAL <br /> TELEPHONE COMPANY . <br /> ORDERED BY THE NORTH CAROLINA UTILITIES COMMISSION <br /> ON AUGUST 11, 1986 <br /> The overriding principle in this complaint is the public's need for <br /> high availability and high dependability of telephone service. The <br /> telephone industry has allowed its subscribers to include <br /> expectations of such high service levels in their plans for dealing <br /> with life-threatening emergencies, with daily business-related <br /> affairs, and with the convenience of chatting with near and distant <br /> relatives and friends. <br /> Substantiating this complaint is that the system failed, massively <br /> and repetitively for several days. Even with all of the inter- <br /> company communications, the system continued to fail regularly. <br /> At issue in this complaint is that the monumental evidence, as <br /> disclosed in the facts of the failure and in the descriptions of the <br /> actions taken, encompasses but one undisputable example of the frailty <br /> of service, especially in time of failure. That this failure repeated <br /> 1 <br />