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-30- <br /> The -AFDC supervi-sor is responsible for the foster care caseload. <br /> She also backs up intake and, as noted above, is first in <br /> responsibility for telephone inquires (from non-recipients) . <br /> Positive Aspects <br /> 1. Workloads for review workers appear to allow for quality work; <br /> 2. All case actions reviewed by supervisor; <br /> 3. Worker-supervisor ratio good; <br /> 4. Clients in Chapel Hill area can be served by that office; <br /> 5. Systems in place for review efficient - very few overdue reviews; <br /> 6. Documentation by the application workers is generally thorough; <br /> 7. Overdue applications are held to a minimum; <br /> Negative Aspects <br /> 1. ESs are expected to file their own mail when case record is in <br /> file room; <br /> 2. Supervisor carries caseload (foster care) ; <br /> 3. Supervisor responsible for telephone intake <br /> ' .4. Telephone calls from medical providors cause undue work increase <br /> for review workers - they must check application 1 <br /> as well as own caseload to determine if log book in hall <br /> p <br /> recipient. It is estimated that several calls areareeceived each <br /> week by each worker. <br /> Possible Improvements (Both Units) <br /> 1. Increase clerical support for filing (and pulling records if <br /> needed) ; <br /> 2. Increase clerical support for telephone requests for verification <br /> a) from housing authority <br /> b) from hospitals <br /> Both agencies should be asking for verifications in writing; <br /> 3. Recommend that an additional ES I position be added to the MAABD <br /> unit. This worker would absorb the overflow of application <br /> actions which is presently being carried by the AFDC intake <br /> workers and the MAABD unit supervisor. <br /> 4. . The foster care caseload could then be shifted to the AFDC <br /> application workers. <br /> • <br />