Agenda - 04-14-1986 - Laserfiche WebLink

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w _ AFT . . -April 14, 1986 : N. C. Utilities Commission c/o. Chief Clerk P. O. Box 29510 Raleigh, NCi27625-0510 Dear Commissioners: By. (unanimous) Resolution passed April 14,_ 1986,.. the Orange County Board of Commissioners expressed - its deep concern and Idisquiet regarding the recent intolerable interr- uption to long distance service for Centel and General Telephone subscribers in Orange County. It is our under- standing that one or more network faults have led to a state of 'affairs in -which the citizens of Orange County have suffered from frequent interruptions to service, sometimes lasting alll day long, and these have affected both incoming and outgoing calls. This situation has prevailed since April 3. These daily service failures have caused- distress to our citizens, failed communications, and present a threat to health and safety. You can well imagine the disastrous effect this is having on many of our local businesses who rely heavily on telephone links to customers, -suppliers, and . to the outside world. Lost orders and inaccessible supplies- are the result. I _ All citizens in our society rightly expect and have need for reliable telephone communications. notwithstanding whether it be local or by long distance calls. It is astonishing to. us that the=e is apparently no back-up route for calls out of this area to the world; even our fire codes require two. doors on every building! By this letter, therefore, we formally request you to use fully your procedures to look into this matter, covering at least the following three areas: 1. To assist in securing immediate .relief (we under- stand a temporary correction has been made. ) 2. To investigate the nature of the problem and to make full public disclosure of the ' events, their causes and the remedies taken to date. 3. To take whatever steps are necessary to develop under public scrutiny plan for a permanent solution to this problem, together with a prompt timetable for the i