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04 <br /> The Board of Commissioners, concerned with the telephone <br /> service in Orange County were prompted to form two task <br /> forces on December 2, 1985 to investigate various problems <br /> and areas of needed improvement in phone service. <br /> One of these task forces was formed to study user <br /> difficulties and aspects of a technical nature related to the <br /> installation of a new digital switching system within the <br /> Centel Central office. <br /> 1. Survey Centel customer complaints that have been <br /> filed to date together with Centel's response to <br /> those complaints as well as analyze any new cony <br /> plaints that may arise. <br /> 2. Serve as a liaison wit Centel as specifications are <br /> developed for the new digital switching system, <br /> making certain the following ten features are <br /> included: <br /> a. Direct inward dialing (DID) <br /> b. Identification of outward dialed calls <br /> c. Ability for numbers not in sequence to hunt <br /> d. Call forwarding <br /> e. Call waiting <br /> f. Speed calling <br /> g. Conference calling <br /> h. Elimination of impulse noises <br /> i, Choice of long distance carriers provided to the <br /> public <br /> j. Ability to send digital data <br /> 3. Monitor progress and adherence to installation <br /> timetable. <br /> 4. Submit an initial report of findings to the Orange <br /> County Board of Commissioners within 120 days <br /> following the appointment and periodic written <br /> progress updates until the switching system is <br /> fully operational. <br />