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49 <br />PROCESS REVIEW REPORT <br />Local Business Plan Development <br />OPC conducted a survey of consumers, family members, providers and community <br />partners to provide information regarding the development of the Local Business Plan <br />and to solicit input for our planning. The survey was provided electronically for those <br />who had access to a computer and 1,000 hard copies of the survey were mailed to <br />providers as well as distributed at Provider Meetings. To date, 112 responses have <br />been received and the responses compiled for review and action by all stakeholders. <br />The survey will remain posted on the website as part of our continuous quality <br />improvement activities. <br />In addition to the surveys, OPC Management and staff took part in various meetings <br />and forums where the development of the Local Business Plan was discussed. These <br />meetings took place over several months and involved various levels of staff from within <br />our organization. t,- <br /> <br />~. <br />/` ~ <br />49 <br />