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47 <br />technical assistance in this area, we will increase provider compliance with the <br />IPRS contract requirement for three annual QI projects. <br />• Review and make improvements as needed in any of the above objecfives <br />as a part of a continuous quality improvement plan. <br />Target Date: June 30, 2010 <br />Responsible Parties and Stakeholders: CFAC, Senior Management <br />Resource Allocation ~~~, <br />/- <br />The entire Quality Improvement/Provider Relations Department:., consists of 7.9 FTEs, <br />1.25 of which are devoted to the Quality Management`function~as described in the cost <br />model. These positions are broken down as follows: ~~`~~ ~~~~ <br />Director 5 FTE <br />Client Rights Coordinator .5 FTE <br />Administrative Assistant .25 FTE <br />According to the cost model, OPC~would be allowed 2.5 FTEs to fulfill this function. <br />OPC's variation from the cost model `is primarily due to the location of the Data Analyst <br />position in the Finance Department arad '#he'sharing of administrative assistant duties <br />with the Care Management Department'`and the Provider Relations function of the LME. <br />Another variation from the cost model is he inclusion of staffing for the Consumer <br />Rights Committee and the Consumer and Family Advisory Committee within the Quality <br />Improvement/Provider Relations Department: ,'An additional .5 FTE for the Client Rights <br />Coordinator is dedicated to fulfilling these functions. <br />Business Rules -~ <br />;. <br />;, <br />Rules that enhance the efficient <br />function> - <br />. <br />~~~- - <br />• A strong Quality Manage <br />,~= <br />and effective operations of the Quality Management <br />nt Committee with a membership that includes <br />LME staff; consumers and providers. <br />• A quarterly~'reporting system that addresses all Quality Management <br />Activities including trends in Incident Reporting and Complaints. <br />OPC has produced this quarterly report for many years and provides it to multiple <br />stakeholder groups, including the Area ,Board, CFAC and the Client Rights <br />Committee. <br />• A willingness and commitment from LME staff and departments to explore <br />new and creative ways of improving services and outcomes for consumers. <br />47 <br />