Agenda - 03-13-2007-9c - Laserfiche WebLink

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45 LME's investigation and response to such complaints. The CRC and OPC's Monitoring Team enjoy a collaborative relationship in safeguarding clients' rights within Orange, Person, and Chatham Counties. Throughout its history, the Client Rights Committee has monitored and approved the planned use of restrictive interventions for consumers who receive services within this catchment area. As OPC has divested its services, fewer behavior intervention plans are being submitted to the CRC for approval. During the past year, members of this Committee have been focused on developing a structure that ensures appropriate oversight of client rights within this catchment area. The CRC is currently in the midst of surveying all OPC providers to learn about their processes for monitoring the protection of client rights. Plans are being developed for the members of OPC's Client Rights Committee to provide technical assistance and training to provider staff, as well as to members of providers' Client Rights Committees. ~~` ~~~ Consumer and Family Advisory Committee ~ ~~ ~. ~ ~,. The Client Rights Coordinator provides staff assistance to~CFAC and serves as the liaison between the committee and OPC LME. Routine ;CFAC support activities include mailing of meeting announcements and agenda, proVidirg, information to the CFAC on reform and other information disseminated from DMH, educating members on internal system issues and problems, and coordinating with other departments within OPC to ensure that CFAC is educated and involved in issues relayed to LME operations. The CFAC liaison also manages conference registrations and reimbursements, and performs other administrative and supportive functions as needed. OPC is diligent in actively involving CFAC m'~planning and policy development. CFAC sets its own priorities and objectiues,_develops its own annual budget, and is involved in numerous projects. These projects `have included sponsoring local Wellness Recovery and Action Plan (WRAP) and Pee~~~~Specialist,~_t~aining ;opportunities, as. well as developing and presenting a Peer Support V1(arkshop for the past three consecutive years. ,, Strategic Objectives: • Develop and implement a standardized and equitable process that can objectively evaluate the provider community and allow for informed consumer choice. Target Date: January 2008 Responsible Parties and Stakeholders: all LME Departments, Area Quality Management Committee, CFAC, Provider Community Although OPC has implemented an Annual Provider Self-Report that requests information on several quality indicators, there is still a need to produce a report containing objective measures of quality services. CFAC and other community groups have expressed an interest in obtaining such a report to offer consumers enough information to allow for informed choice. Over the next several months, 45