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44 <br />preparing reports for OPC's Incident Review Committee, which meets monthly. The <br />Committee reviews all incidents and serves as a formal review body for any Level III <br />incident. The Gommittee reviews several reports, including "Incidents by Type", <br />"Incidents by Provider" and "Incidents by Consumer" to identify trends in the provider <br />community. Any noted trends are pursued by the Client Rights Coordinator and/or <br />relayed to the monitoring team for immediate investigation or incorporation into ongoing <br />monitoring activities. <br />Quality Improvement Projects / <br />j <br />In accordance with indicator 1.6.1 of the Performance Contract, OPC has developed <br />and implemented annual Quality Improvement projects that,, upport the following <br />objectives of reform: ~ ~~ ` ~~'~~~ <br />• Safeguarding the health, safety, and rights of consumers <br />• Supporting the achievement of desired outcomes and satisfaction. for,,co~nsumers <br />• Ensuring fair access to services, especially for those most in need `'~.~` ,; <br />• Ensuring the integrity, effectiveness, and continuous improvement df services <br />• Ensuring compliance with basic state and federal requirements and standards <br />• Evaluating the system reform`fmplementation process <br />While the Quality Improvement/Prov~tler;,Re~lations Department is responsible for <br />compiling and overseeing the submission of the,report to DMH, the projects themselves <br />are a product of interdepartmental and community collaboration. <br />Consumer Outcomes <br />The Quality Improvement/Provider Relations. Department is responsible for the <br />collection and..analysis of consumer outcomes data gathered from sources such as the <br />NC-TOPPS;.fDD-CQ1,, NC-SNAP, National Core Indicators and both internal and <br />external'consumersotisfaction surveys. <br />,~, <br />f <br />Consumer Rights <br />OPC meets ~ all applicable State guidelines regarding the development and <br />implementatiori'~,of` a Client Rights Committee (CRC). Consumers, family members, <br />providers/professionals;~advocates, and Area Board members are all represented in the <br />membership of this Committee. The CRC for OPC Area Program meets monthly, which <br />exceeds the requirement set forth in State rules. Members of this Committee regularly <br />review data from all incidents received from providers that report the use of restrictive <br />interventions; allegations of abuse, neglect, or exploitation; client rights violations; and <br />suspension or expulsion from services. As a part of this review process, the CRC <br />identifies emerging trends or patterns that might require further investigation by the LME <br />and makes recommendations for follow-up. Such trends may be specific to a particular <br />provider, or relate to a pattern of incidents within the OPC catchment area. The CRC <br />also reviews individual complaints that involve Client Rights issues and monitors the <br />44 <br />