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32 <br />specialist. The three remaining staff currently assigned to these functions are Licensed <br />Clinical Social Workers. The unit manager is a Qualified Developmental Disabilities <br />Professional (QDDP). <br />OPC currently has 6.5 FTEs dedicated to Customer Service Community Planning. <br />OPC's FTEs for Customer Service/Community Planning varies from the Cost Model <br />because of the grouping of some functions within OPC: <br />• The service management activity of Community Collaboration has been paired <br />with Customer Service % ` ` ~= <br />• Some consumer affairs activities are performed in the Quality <br />Improvement/Provider Relations department. The,CFAC and Client Rights liaison <br />position is located within the QI department <br />• The Medical Director, who performs some ,customer` service activities <br />(responding to complaints and denial decisions) is located\\n Governance and <br />Administration >„ , <br />The System of Care Coordinator position is located within the Customer'~Service and <br />Planning section; it should be noted that this FTE is funded outside of the Cost Model <br />for ~MEs. `;.~"~ -_ <br />Business Rules '~;--_ --= <br />f <br />The following business rules enhance tiie~ effectiveness and efficiency of Customer <br />Service and Community Planning <br />• All consumers requiring out of home placement must be reviewed by a <br />local Care.-.Review Team. {` <br />;- - <br />Over;the past ~ fiew 'years OPC, in partnership with Community Collaboratives in <br />Orar-ge, Person and Chatham counties, .has prioritized keeping children in their <br />homes'or as close to`~ho~me as possible. A care review process was instituted which <br />requires, all. earns seekir`g out of home placement for a child to obtain prior approval <br />from local Gare Review teams. The Care Review Teams are made up of <br />professionals,, from OPC, Department of Social Services (DSS), Department of <br />Juvenile Justice \(DdJ), local schools and family advocates. This intervention has <br />resulted in a shift in community norms and expectations about children remaining in <br />their home, or the least restrictive level possible. OPC's data in November 2006 <br />shows that: <br />• that at least 73% of children who are receiving services are living at home <br />• the use of bevel III homes continues to be less than 8% in all counties, and; <br />• 8-13% of the children are living in therapeutic foster homes. <br />32 <br />